Matthew James
Idaho Falls
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in server role.
Overview
8
8
years of professional experience
Work History
Coach
Odyssey Athletics
12.2022 - Current
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with athletes' families to encourage support and involvement in their athletic growth.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
Server/Bartender
The Sandpiper Restaurant
12.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Line Cook
Jak's Grill
04.2022 - 10.2022
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up and performed initial prep work for soups, sauces and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
Coach/Supervisor
Danik Gymnastics
03.2021 - 10.2022
- Introduced games and drills, which helped students to better develop skill levels
- Held special events to promote camaraderie among teammates, families and community members
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
- Boosted performance of individual athletes by devising strategic personal training programs
- Kept track of coaches and their performances with specific athletes and classes to better prepare for the next scheduled week
- Spoke with numerous coaches and other supervisors about how to improve quality of life for athletes as well as the coaches themselves
- Scheduled specific coaches for specific classes they did well with and enjoyed coaching
- Capable of and prepared for problems and suggestions from customers and parents regarding better drill ideas and concerns about certain coaches.
Bartender/Server
Applebee's Grill + Bar
08.2020 - 12.2021
- Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register
- Kept track of cash receipts and deposits to ensure complete accuracy
- Double-checked guests' identification before serving alcoholic beverages
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Printed dining checks with the total due, collected payment, and offered receipts to complete transactions
- Answered phones and completed financial transactions for other team members
- Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers
- Took customer orders and communicated them to kitchen staff while making drinks for up to 50 nightly customers.
Bookseller
Barnes & Noble College Store
06.2020 - 08.2020
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Followed all company policies, rules and procedures to promote company goals and maintain safety
- Assisted in ringing up sales at registers and bagging merchandise
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
Pizza Maker
Papa Murphy's | Take 'N' Bake Pizza
04.2020 - 06.2020
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Completed training to learn additional techniques for making new and seasonal items
- Organized work areas to foster efficiency and model exceptional kitchen etiquette
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Assisted guests, including offering personable greetings and taking orders
- Answered phone calls per day to take to-go and delivery orders
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Server/Host/Table Busser
MacKenzie River Pizza, Grill & Pub
04.2017 - 11.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Professional Summary
- Skills
Coach
Capital Gymnastics
06.2019 - 08.2019
- Introduced games and drills, which helped students to better develop skill levels
- Held special events to promote camaraderie among teammates, families and community members
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage
- Boosted performance of individual athletes by devising strategic personal training programs.
Education
High School Diploma -
Compass Academy
Idaho Falls, ID06.2018
Associate of Science - GED
College of Eastern Idaho
Idaho Falls, ID06-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Cleanliness standards
- Menu memorization
- Food running
- Team collaboration
- Table bussing
- Suggestive selling
Timeline
Coach
Odyssey Athletics
12.2022 - Current
Server/Bartender
The Sandpiper Restaurant
12.2022 - 12.2024
Line Cook
Jak's Grill
04.2022 - 10.2022
Coach/Supervisor
Danik Gymnastics
03.2021 - 10.2022
Bartender/Server
Applebee's Grill + Bar
08.2020 - 12.2021
Bookseller
Barnes & Noble College Store
06.2020 - 08.2020
Pizza Maker
Papa Murphy's | Take 'N' Bake Pizza
04.2020 - 06.2020
Coach
Capital Gymnastics
06.2019 - 08.2019
Server/Host/Table Busser
MacKenzie River Pizza, Grill & Pub
04.2017 - 11.2019
High School Diploma -
Compass Academy
Associate of Science - GED
College of Eastern Idaho
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