Matthew Parker
Caldwell
Summary
Results-driven Detention Deputy with expertise in crisis management, de-escalation techniques, and inmate supervision. Proven ability to train new staff and conduct thorough security checks to ensure safety and compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Detention Deputy
Gem County
06.2024 - Current
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks and inspections throughout the detention center.
- Assisted in booking and processing new detainees following established protocols.
- Responded promptly to incidents, de-escalating situations and ensuring order.
- Documented daily activities, incidents, and observations in detailed reports.
- Collaborated with law enforcement personnel during transportation of detainees.
- Trained new staff on operational procedures and safety protocols effectively.
- Maintained equipment and facilities to support operational efficiency and security standards.
Swing Shift Manger
McDonald's Restaurant
07.2021 - 06.2024
- Supervised team members during swing shift to ensure high-quality service and operational efficiency.
- Trained new staff on standardized procedures, enhancing overall performance and consistency.
- Managed inventory levels, reducing waste through effective stock rotation and supply management.
- Implemented scheduling adjustments to optimize staffing based on peak customer demand periods.
- Resolved customer complaints promptly, ensuring satisfaction and fostering a positive dining experience.
- Maintained cleanliness and safety standards in compliance with health regulations throughout the restaurant.
- Collaborated with upper management to develop strategies for improving sales and operational workflows.
Sales Asscoiate
Box Lunch
11.2019 - 01.2020
- Assisted customers in selecting products, enhancing their shopping experience.
- Maintained up-to-date knowledge of merchandise and promotions to drive sales.
- Executed visual merchandising standards, ensuring an appealing store layout.
- Processed transactions accurately using point-of-sale systems.
Education
Associate of Science - Criminal Justice
College of Western Idaho
Nampa, ID05-2024
Skills
- Inmate supervision
- De-escalation techniques
- Crisis management
- Defensive tactics
- Physical restraint techniques
- First aid and CPR
- Firearms proficiency
- Body and cell searches
- Restraint techniques
- Inmate monitoring
- Headcounts
- Key control
- Surveillance
- Crisis intervention
- Emergency response
Certification
- DOCC- Detention Officer Certification Course
Timeline
Detention Deputy
Gem County
06.2024 - Current
Swing Shift Manger
McDonald's Restaurant
07.2021 - 06.2024
Sales Asscoiate
Box Lunch
11.2019 - 01.2020
Associate of Science - Criminal Justice
College of Western Idaho