Maura Dhianya Gunawan
Receptionist
Jakarta
Summary
Dynamic and results-driven professional with extensive experience as a Receptionist at PT. Bangun Karya Prima Langgeng, excelling in customer service and administrative support. Proven ability to enhance client satisfaction through effective communication and problem-solving skills, while maintaining confidentiality and streamlining operations for increased efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist
PT. Bangun Karya Prima Langgeng
12.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through WhatsApp.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, texts, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided receiving packages such as foods & beverages, medicines, groceries at the front desk.
Receptionist
PT. Multi Bangun Abadi
09.2019 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
Sales Officer
PT. Jodamo Exchange
09.2018 - 04.2019
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Prepared sales presentations for clients showing success and credibility of products.
Sales Officer
PT. GFC Terpadu
10.2016 - 07.2018
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about [Product or Service].
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Prepared sales reports with informative graphs and charts to outline key data.
Education
High School Diploma -
SMK Bina Banua
Banjarmasin, Indonesia01-2016
Skills
Data entry
Administrative support
Customer/Client relations
Interpersonal skills
Time management
Problem-solving abilities
Verbal and written communication
Greeting and seating clients
Schedule management
Active listening
Adaptability
Punctual and reliable
Multitasking and prioritization
Positive and professional
Customer service
Teamwork and collaboration
Reading books, sports
- Enjoy reading books about self help/improvements to help self-growth.
- Enthusiast in health and fitness, regularly working out at home to maintain physical well-being and discipline.
Timeline
Receptionist
PT. Bangun Karya Prima Langgeng
12.2019 - Current
Receptionist
PT. Multi Bangun Abadi
09.2019 - 10.2019
Sales Officer
PT. Jodamo Exchange
09.2018 - 04.2019
Sales Officer
PT. GFC Terpadu
10.2016 - 07.2018
High School Diploma -
SMK Bina Banua
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