Reading, Cooking, Travelling
Maya Wibowo
Branch Manager
Jakarta
Summary
Accomplished Retail Sales Leader and Corporate Travel Manager with a proven track record at PT. Panorama JTB Tours Indonesia, enhancing brand awareness and implementing effective sales strategies. Skilled in social media marketing and store operations, I excel in driving results through innovative promotions and exceptional service management.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Retail Sales Leader
PT. Panorama JTB Tours Indonesia
Jakarta
01.2024 - 09.2024
- Manage retail branch in Jakarta
- Focus on market Tour & Ticket.
- Do promotion in sosmed such as IG
- Trained new team members, ensuring they confidently provided exceptional customer service.
- Achieved sales metrics consistently by creating SMART goals based on available sales data.
- Increased sales by proactively engaging customers and providing personalized product recommendations.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Listened to customer needs and desires to identify and recommend optimal products.
Corporate Travel Manager
PT. Panorama JTB Tours Indonesia
Jakarta
07.2006 - 12.2023
- Focus on corporate customer
- Manage staff to give excellent service
- Reduced employee stress during business trips by providing personalized assistance in case of emergencies or last-minute changes.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Generated travel-related reports for clients to facilitate decision-making.
Travel Manager
Taurina Tours & Travel
Jakarta
04.1999 - 07.2006
- Focus on sub agent, retail and corporate customer.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Helped customers with passport and visa applications.
Education
D3 Tourism Industry - Tourism
University of Atma Jaya
Jakarta 05.1994 - 05.1995
No Degree - High School
ST. Theresia
Jakarta, Indonesia 05.1989 - 05.1993
Skills
Store operations
Interests
Timeline
Retail Sales Leader
PT. Panorama JTB Tours Indonesia
01.2024 - 09.2024
Corporate Travel Manager
PT. Panorama JTB Tours Indonesia
07.2006 - 12.2023
Travel Manager
Taurina Tours & Travel
04.1999 - 07.2006
D3 Tourism Industry - Tourism
University of Atma Jaya
05.1994 - 05.1995
No Degree - High School
ST. Theresia
05.1989 - 05.1993
Similar Profiles
Ni Putu Mita AntariNi Putu Mita Antari
Contracting Executive at DISCOVA (PT. Buffalo Tours Indonesia)Contracting Executive at DISCOVA (PT. Buffalo Tours Indonesia)
Tatsuo OkumaTatsuo Okuma
Charter Bus Driver/Shuttle Driver at Panorama Mountain Transportation & ToursCharter Bus Driver/Shuttle Driver at Panorama Mountain Transportation & Tours
Lukman Lukman null
Finance Director at Ortholite Indonesia (PT Zhi Xing Indonesia)Finance Director at Ortholite Indonesia (PT Zhi Xing Indonesia)