Maya Zundel
Boise
Summary
Dynamic and results-oriented professional with a proven track record at Nordstrom Rack, adept in enhancing customer satisfaction and resolving complex inquiries. Skilled in cash handling and fostering teamwork, I excel in high-pressure environments, significantly improving service quality. My innovative problem-solving and effective communication have consistently boosted team performance and customer loyalty. I’ve also boosted customer loyalty by meeting required credit card sign up goals often exceeding expectations. I’ve been awarded the curious and ever changing award by Nicole Stock the store manager of Nordstrom Rack in 2023. I’ve been awarded the customer service all star award by Estefania Betanzos-Ramirez the store manager of Nordstrom Rack in 2024.
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed multiple service requests simultaneously, prioritizing tasks to meet tight deadlines.
- Consistently met or exceeded monthly performance metrics related to call handling, issue resolution, and customer satisfaction ratings.
- Collaborated with colleagues to develop innovative solutions for complex customer issues.
- Implemented new strategies to reduce customer wait time and enhance service quality.
- Served as a mentor for less experienced representatives; offered guidance on how best to handle challenging situations with tactfulness.
- Utilized extensive product knowledge to recommend suitable solutions and upsell additional services when appropriate.
- Boosted team morale with effective communication and a collaborative work environment.
- Coordinated with inter-departmental teams to resolve complex issues requiring specialized expertise.
- Handled large cash amounts up to $12,000.
- Maintained general cleanliness in the store to ensure the best quality shopping experience.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Sales Associate
World Market
05.2021 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Studio Art -
College of Western Idaho
Nampa, IDSkills
- Complaint handling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Understanding customer needs
- Effective communication
Accomplishments
Curious and Ever-changing award, given to employees who adapt quickly to an ever-changing work environment and thrive in a fast paced environment.
Customer service all star award, the highest honor given to longtime employees who have proven their ability to go above and beyond in ALL aspects of the store, and regularly exceeding goals set by my managers.
Timeline
Service Experience Representative
Nordstrom Rack
05.2023 - Current
Sales Associate
World Market
05.2021 - 06.2023
Studio Art -
College of Western Idaho
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