Summary
Overview
Work History
Education
Skills
Timeline
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M Boni Erlangga

M Boni Erlangga

Revenue Manager
Bogor,BT

Summary

Proven Revenue Manager with a track record of driving revenue growth and optimizing pricing strategies at Aston Sentul Lake Resort & Conference Center. Skilled in leveraging Hotel PMS like Opera and fostering teamwork, I've successfully implemented dynamic pricing, enhancing revenue by analyzing market trends. Expert in customer service and problem-solving, I excel in fast-paced environments, ensuring strategic revenue management and operational excellence.

Overview

19
19
years of professional experience

Work History

Revenue Manager

Aston Sentul Lake Resort & Conference Center
01.2018 - Current


  • Managed & optimizing reservations systems effectively and utilized analytics tools to identify trends and strategic decisions.
  • Increased revenue by implementing dynamic pricing development, capturing additional revenue opportunities and monitoring market trends.
  • Analyze & collaborate with Sales team, F&B, and all related department for review and performance improvement in revenue management strategies among market competitors.
  • Assisted in budget development processes, ensuring alignment with revenue goals and objectives.

Revenue Analyst

Mercure Karawang
01.2016 - 01.2018


  • Identified potential risks to achieving revenue targets by proactively monitoring industry developments, optimized dynamic pricing models among competitive and Increased revenue by analyzing trends, monitoring performance, and implementing effective pricing strategies.

Reservation Manager

Novotel Bogor Golf Resort & Conference Center
11.2011 - 12.2015
  • Analyzed booking trends to forecast demand, and enhanced customer satisfaction.
  • Resolved escalated customer issues promptly, maintaining positive brand reputation among guests and industry professionals alike.
  • Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
  • Handled high volumes of incoming calls professionally while multitasking other administrative tasks essential to the role.
  • Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
  • Proactively identified areas for improvement within the reservations department, and practices by regularly implementing revenue strategic changes as needed.
  • Trained and mentored reservation agents, enhancing their skills for optimal performance and professional growth.

Membership Consultant

Accor Vacation Club
12.2008 - 11.2011
  • Assisted in coordinating special events and promotions to enhance prospective new member engagement and drive new membership sales.
  • Expanded potential client base by attending industry events, networking with professionals, and promoting the benefits of club membership.
  • Improved customer satisfaction ratings by promptly addressing member concerns and resolving issues in a timely manner.

Reservations Ticketing Officer

MG Rajakamar
01.2008 - 11.2008
  • Worked with marketing and sales department to create and implement selling opportunities and gain more revenue.
  • Implemented procedures for day-to-day reservation processing, marketing initiatives, financial reporting.

Call Center Team Leader

Lion Air
01.2006 - 01.2008
  • Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
  • Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
  • Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
  • Assisted with recruitment efforts by training, motivating and coaching team members to meet required center goals.

Education

No Degree - Computer Accoutancy

LP3I
Bekasi, Indonesia
04.2001 -

Skills

Hotel PMS : Realta Rhapsody, Opera, VHP

Timeline

Revenue Manager

Aston Sentul Lake Resort & Conference Center
01.2018 - Current

Revenue Analyst

Mercure Karawang
01.2016 - 01.2018

Reservation Manager

Novotel Bogor Golf Resort & Conference Center
11.2011 - 12.2015

Membership Consultant

Accor Vacation Club
12.2008 - 11.2011

Reservations Ticketing Officer

MG Rajakamar
01.2008 - 11.2008

Call Center Team Leader

Lion Air
01.2006 - 01.2008

No Degree - Computer Accoutancy

LP3I
04.2001 -

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M Boni ErlanggaRevenue Manager