Summary
Overview
Work History
Education
Skills
Certification
Timeline
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McKenna Walker

Boise

Summary

Experienced medical assistant with over six years of providing compassionate patient care and support by utilizing effective communication and problem-solving skills to enhance patient well-being. Developed strong understanding of healthcare protocols and collaborative teamwork. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Phlebotomist

Keystone Health
06.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Improved patient safety by accurately reviewing and verifying medication lists during admission and discharge processes.
  • Educated patients on important aspects of their medications such as administration techniques or storage considerations while reinforcing adherence to therapy.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans that incorporated appropriate medication therapies.

Medical Assistant

Surgicare Center of Idaho
12.2021 - 06.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Maintained high infection control standards.
  • Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries.

Clinical Manager

AFC Urgent Care
03.2021 - 12.2021
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
  • Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.

Medical Assistant

St. Alphonsus Regional Medical Center
07.2019 - 03.2021
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Education

Bachelor of Science - Health Sciences

Boise State University
Boise, ID
12-2021

Skills

  • Venipuncture
  • HIPAA compliance
  • Workload balancing
  • Goal setting
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Direct patient care
  • CPR
  • Attention to detail
  • Time management
  • Teamwork and collaboration

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Field Phlebotomist

Keystone Health
06.2023 - Current

Medical Assistant

Surgicare Center of Idaho
12.2021 - 06.2023

Clinical Manager

AFC Urgent Care
03.2021 - 12.2021

Medical Assistant

St. Alphonsus Regional Medical Center
07.2019 - 03.2021

Bachelor of Science - Health Sciences

Boise State University

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McKenna Walker