Mckenze Berkshire
Rathdrum
Summary
Proven multitasker and dedicated team player, I excelled at Republic Kitchen and Taphouse by enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in POS systems and cash handling, my commitment to guest engagement and reliability contributed to significant business referrals. Demonstrates a strong work ethic and memory retention, ensuring high-quality customer experiences.
Overview
8
8
years of professional experience
Work History
Server
Republic Kitchen and Taphouse
05.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Wellness and Supplements Specialist
Pilgrims Market
10.2020 - 04.2021
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Retail Sales and Inventory Specialist
Moondoggies Beach Club
04.2018 - 04.2020
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Sorted and delivered materials to different work areas and staff.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Barista
The Central Roast
01.2017 - 06.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
San Luis Obispo High School
San Luis Obispo01-2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Menu memorization
- Multitasking Abilities
- Reliability
- Reliable and responsible
Timeline
Server
Republic Kitchen and Taphouse
05.2023 - 12.2024
Wellness and Supplements Specialist
Pilgrims Market
10.2020 - 04.2021
Retail Sales and Inventory Specialist
Moondoggies Beach Club
04.2018 - 04.2020
Barista
The Central Roast
01.2017 - 06.2018
San Luis Obispo High School
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