Mckenzie Irving
Idaho Falls
Summary
Front Desk Manager and Front Office Assistant with proven expertise in customer service, sales support, and administrative tasks in fitness and healthcare settings. Adept at handling high-volume phone lines, scheduling, payment processing, equipment maintenance, and team leadership. Skilled in conflict resolution, marketing, and data entry. Committed to improving operational efficiency and delivering a welcoming client experience.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
High Country Behavioral Health
03.2025 - 08.2025
- Managed front desk operations, ensuring a professional and welcoming environment for clients.
- Answered high-volume phone calls, returned voicemails, and facilitated appointment scheduling and cancellations.
- Processed payments and handled opening and closing procedures for the office.
- Performed extensive data entry tasks and improved proficiency in Microsoft Excel.
- Checked in clients for 13 clinicians and one Medication Management Doctor, maintaining accurate and confidential records.
Front Desk Manager
Locomotion Fitness Center
09.2022 - 09.2024
- Managed front desk to ensure efficient operations and a welcoming atmosphere.
- Maintained gym equipment, ensuring safety and functionality.
- Enhanced customer satisfaction through attentive service and conflict resolution.
- Facilitated new member onboarding, increasing membership retention.
- Drove sales through effective communication and product knowledge.
Education
Diploma -
Bonneville High School
Idaho Falls, ID06.2016
Skills
- Customer Service & Conflict Resolution
- Team Leadership & Staff Coordination
- Data Entry & Microsoft Excel
- Marketing Techniques & Sales Support
- Equipment Maintenance
- Time Management & Adaptability
- Attention to Detail & Communication
- Administrative skills
- Hospitality services
- File organization
- Insurance verification
- Appointment setting
- Data entry
- Scheduling and calendar management
Timeline
Front Office Assistant
High Country Behavioral Health
03.2025 - 08.2025
Front Desk Manager
Locomotion Fitness Center
09.2022 - 09.2024
Diploma -
Bonneville High School
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