Mckenzie Irving
Idaho Falls
Summary
Front Office Assistant with proven expertise in customer service, sales support, and administrative tasks in fitness and healthcare settings. Adept at handling high-volume phone lines, scheduling, payment processing, equipment maintenance, and team leadership. Skilled in conflict resolution, marketing, and data entry. Committed to improving operational efficiency and delivering a welcoming client experience.
Overview
5
5
years of professional experience
Work History
Office Assistant
Turfco Lawncare & Landscaping
Idaho Falls, ID
04.2026 - 05.2026
- Assisted in preparing project proposals and estimates, enhancing client communication.
- Implemented digital tools for project tracking, increasing process transparency and collaboration.
- Contributed to customer service initiatives, resolving inquiries promptly to enhance satisfaction.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction levels.
- Collaborated with management to develop strategies for handling escalated complaints effectively.
Front Desk Receptionist
H & R Block Tax Services
Idaho Falls, ID
12.2025 - 04.2026
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments for clients, ensuring optimal use of tax professionals' time.
- Processed client payments and maintained accurate financial records with attention to detail.
- Assisted in resolving client inquiries, enhancing overall customer satisfaction and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Office Assistant
High Country Behavioral Health
Idaho Falls, ID
03.2025 - 08.2025
- Managed front desk operations, ensuring a professional and welcoming environment for clients.
- Answered high-volume phone calls, returned voicemails, and facilitated appointment scheduling and cancellations.
- Processed payments and handled opening and closing procedures for the office.
- Performed extensive data entry tasks and improved proficiency in Microsoft Excel.
- Checked in clients for 13 clinicians and one Medication Management Doctor, maintaining accurate and confidential records.
Front Desk Manager
Locomotion Fitness Center
Laurel, MT
09.2022 - 09.2024
- Managed front desk to ensure efficient operations and a welcoming atmosphere.
- Maintained gym equipment, ensuring safety and functionality.
- Enhanced customer satisfaction through attentive service and conflict resolution.
- Facilitated new member onboarding, increasing membership retention.
- Drove sales through effective communication and product knowledge.
- Prepped and made Smoothies for gym members
- Kept care of the pool along with the chemicals and the weekly cleanings
Social Worker Assistant
Billings Clinic Dialysis Clinic Inc.
Billings, MT
09.2021 - 04.2022
- Assisted in patient intake and assessment processes to ensure timely care delivery.
- Supported social workers in conducting case management activities and documentation.
- Educated patients and families about available resources and support services.
- Monitored patient progress, reporting changes to the supervising social worker promptly.
- Facilitated communication between patients, families, and healthcare providers to enhance care coordination.
- Provided emotional support to patients and families, fostering a compassionate environment during treatment sessions.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Empowered individuals by assisting them in setting realistic goals for personal growth and selfsufficiency.
- Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
- Aided clients in navigating complex systems such as housing assistance, healthcare, and employment services.
Education
Diploma -
Bonneville High School
Idaho Falls, ID06-2016
Skills
- Customer Service & Conflict Resolution
- Team Leadership & Staff Coordination
- Data Entry & Microsoft Excel
- Equipment Maintenance
- Time Management & Adaptability
- Attention to Detail & Communication
- Positive attitude
- Verbal communication
- Dedicated team player
- File organization
- Prioritizing work
- Excel spreadsheets
- Appointment scheduling
- Professional and mature
- Scheduling appointments
Timeline
Office Assistant
Turfco Lawncare & Landscaping
04.2026 - 05.2026
Front Desk Receptionist
H & R Block Tax Services
12.2025 - 04.2026
Front Office Assistant
High Country Behavioral Health
03.2025 - 08.2025
Front Desk Manager
Locomotion Fitness Center
09.2022 - 09.2024
Social Worker Assistant
Billings Clinic Dialysis Clinic Inc.
09.2021 - 04.2022
Diploma -
Bonneville High School