M. Dwi Hapsoro
Bandung
Summary
Assertive professional with strong communication, networking and negotiation skills. Dedicated to shape foundation and fulfill mission and vision of company. Demonstrated ability in increasing brand visibility and market share. Possesses excellent communication and customer service skills. Dedicated to shape foundation and fulfill mission and vision of company.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Field Marketing Area Java
PT. Jobubu Jarum Minahasa Tbk
02.2024 - Current
- Oversaw the creation of visually stunning collateral materials, ensuring consistency across all branded touchpoints.
- Increased brand awareness by developing and executing strategic field marketing campaigns.
- Collaborated with sales teams to create targeted marketing materials that resonated with prospective clients.
Co-owner & Managing Director
The Peak Citiport
09.2017 - 11.2019
- Drove teams to achieve or exceed business KPIs through ongoing motivation and incentives
- Conducted regular competitor and market analysis to stay updated on activities, opportunities and threats
- Analysed KPIs and researched potential solutions for underperforming areas
- Represented restaurant operations at board meetings, public hearings and events
- Monitored operations to keep processes aligned with targets and matching forecasts
Food and Beverage Manager
The Peak Resort Dining
08.2016 - 11.2017
- Developed and delivered innovative food and beverage events to showcase venue
- Ran extensive customer service training, including customer greetings, complaint resolution and interpersonal skills
- Implemented policy and procedure to standardize all bar and food service operations
- Led a restaurant and bar team of 21 personnel during day/night operations
- Resolved customer issues, working with kitchen and bar staff to compensate guests
- Produced daily and weekly reporting to Head Office on venue, staff and product performance
Sous Chef
The Peak Resort Dining
04.2016 - 06.2016
- Created diverse cuisines, including full restaurant, special event, catering and tasting menus
- Supervised all kitchen food preparation, operating in demanding, high-volume environment
- Monitored food quality, reviewing plating and presentation to maintain highest quality standards
- Proactively helped chefs during difficult and time-sensitive tasks, throughout busy restaurant periods
- Stepped into diverse kitchen roles to maintain team productivity and restaurant quality
Education
Bachelor of Economics - Management
Widyatama University
Bandung, Indonesia 05.2019 - Current
Certificate - Financial Reporting with Microsoft Excel
Binus Center
Bandung, Indonesia 05.2020 - 2020.03
Grand Diplome of Cuisine and Patisserie - Culinary
Culinary Le Cordon Bleu
London 01.2015 - 2015.09
Skills
- Business Development
- Product marketing
- Strategic planning
- Marketing
- Branding
Networking
Timeline
Field Marketing Area Java
PT. Jobubu Jarum Minahasa Tbk
02.2024 - Current
Certificate - Financial Reporting with Microsoft Excel
Binus Center
05.2020 - 2020.03
Bachelor of Economics - Management
Widyatama University
05.2019 - Current
Co-owner & Managing Director
The Peak Citiport
09.2017 - 11.2019
Food and Beverage Manager
The Peak Resort Dining
08.2016 - 11.2017
Sous Chef
The Peak Resort Dining
04.2016 - 06.2016
Grand Diplome of Cuisine and Patisserie - Culinary
Culinary Le Cordon Bleu
01.2015 - 2015.09
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