Meagan Coppi
Boise,ID
Summary
Experienced and dedicated customer service leader with over 15 years of progressive leadership roles, primarily within St. Luke’s Hospital. Recognized for creating and fostering positive, professional workplace environments while mentoring and training new employees to deliver exceptional service. Played a key role in developing and implementing new policies and procedures that improved team performance and enhanced the patient experience. Spearheaded the creation and successful pilot of a brand-new Guest Services department—collaborating closely with IT, executive leadership, and the CEO. As the first employee in this role, led the department from concept to full implementation, growing it into a highly successful program now adopted across all St. Luke’s locations in the valley. Proven ability to lead innovative initiatives, build strong teams, and drive meaningful organizational change.
Overview
13
13
years of professional experience
Work History
Administrative Supervisor
The Woman’s Clinic, St Luke’s
02.2017 - 12.2023
- Coordinated daily administrative operations to enhance organizational efficiency.
- Managed a team of 16 office staff members training and support to ensure seamless daily functions.
- Developed filing systems, improving document retrieval speed and accuracy.
- Handled incoming communications, directing inquiries to appropriate personnel promptly.
- Trained new employees on company policies, procedures, and software applications.
- Established workflow processes, monitored productivity, and implemented performance improvements.
- Resolved conflicts among team members by facilitating open communication channels.
- Assisted with recruitment by screening resumes and coordinating interviews.
Guest Service Specialist
St Luke's Healthcare System
11.2014 - 02.2017
- Greeted visitors and customers, providing assistance and answering questions to build rapport.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Facilitated appointment scheduling and guided patients through healthcare systems.
- Maintained patient confidentiality while managing sensitive information in accordance with regulations.
- Implemented feedback mechanisms to improve service delivery and increase patient satisfaction.
- Developed training materials for new staff, streamlining onboarding processes.
Assistant General Manager
IHOP
Boise, ID
03.2011 - 09.2014
- Oversaw daily restaurant operations to ensure efficient service delivery.
- Trained and mentored 15-20 staff members on menu knowledge and customer service standards.
- Implemented process improvements that boosted guest satisfaction and operational efficiency.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Accurately handled cash, prepared deposits, and managed financial transactions.
- Developed strategies to enhance guest experience, leading to positive reviews and repeat business.
- Analyzed sales data to identify trends for menu expansion based on customer preferences.
Education
GED -
Capital High School
Boise05.2011
Skills
- Administrative operation
- Office management
- Customer service
- Leadership development
- Performance improvement
- Staff training
- Operations management
- Professionalism
- Recruitment and hiring
Timeline
Administrative Supervisor
The Woman’s Clinic, St Luke’s
02.2017 - 12.2023
Guest Service Specialist
St Luke's Healthcare System
11.2014 - 02.2017
Assistant General Manager
IHOP
03.2011 - 09.2014
GED -
Capital High School
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