Mega Amelia
Policy & Procedure Assistant Manager
Bekasi
Summary
Experienced in business process with over 5 years of experience in multinational financial industry. Eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
2
2
Languages
Work History
Policy & Procedure Assistant Manager
PT Kredivo Finance Indonesia
09.2024 - Current
- Create process documentation, including workflow designs, flowcharts, and automation to enhance operational efficiency.
- Assess and evaluate policies and procedures developed by various business functions to ensure alignment with the company's overall policies.
- Identify and analyze business process changes to ensure compliance with industry best practices and standards.
- Evaluate internal audit and compliance findings, identifying corrective actions to address policy and procedural gaps.
- Ensure policies and procedures are consistently updated and stored in a centralized system accessible to all employees.
Legal Process Specialist
PT Home Credit Indonesia
04.2022 - 09.2024
- Prepare and review new/updating policy/procedure documentation within company based on the current business process
- Following up with relevant Function/Department on the local implementation of Group Regulations (Policy, Procedure, Strategy, and/or Guideline)
- Perform consultation and provide advise to related functions regarding policies and procedures
- Provide regular and ad-hoc reports in terms of regulations required and ensure it to be accurate and well prepared in timely manner, including secure regular reporting of matters required by HQ Legal
- Independently arrange and perform regularly sharing knowledge to function on how to make the process map/ policy/ procedure based on the standard company documentation
Process Jr. Specialist
PT Home Credit Indonesia
05.2018 - 03.2022
- Create process documentations (process map, policies, procedures)
- Support the cross functional projects to design end to end process
- Analyze procedures for updates to match current standards and processes and adjust, train, and implement as necessary
- Monitor all the process documentation starts from creation, writing standards, approval, revisions until issuance on the system
- Provide regular report to Stakeholders and Legal for the updates of existing and adjustment needed on the local policies and procedures
Documentation Officer
PT Home Credit Indonesia
04.2016 - 05.2018
- Develop/ improve methodologies and templates of internal regulation making evidence, approval, and go live
- Ensure documentations already presented with proper and formal English either Bahasa languange, assure final versions of regulations are consistent with methodologies and templates
- Keep and maintain Company process lists
- Archiving Company's documentation in hardcopy and softcopy version
Credit Controller
PT Reasuransi Internal Indonesia
03.2015 - 05.2015
- Prepared and reconcile the aging report
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments
- Updated customer accounts and processed payments
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts
Education
Master - Management Information Systems
Universitas Gunadarma
Skills
Process monitoring
Time management
Team collaboration
Policy administration
Documentation and reporting
VISIO
JIRA
Confluence
Accomplishments
- Enhanced marketing material distribution processes for increased productivity and profits.
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of document management process.
Timeline
Policy & Procedure Assistant Manager
PT Kredivo Finance Indonesia
09.2024 - Current
Legal Process Specialist
PT Home Credit Indonesia
04.2022 - 09.2024
Process Jr. Specialist
PT Home Credit Indonesia
05.2018 - 03.2022
Documentation Officer
PT Home Credit Indonesia
04.2016 - 05.2018
Credit Controller
PT Reasuransi Internal Indonesia
03.2015 - 05.2015
Master - Management Information Systems
Universitas Gunadarma