Megan Bjork
New Plymouth
Summary
Compassionate and detail-oriented professional with experience as a pharmacy clerk, phlebotomist and customer support specialist. Skilled in patient care, medication handling and clear communication, with a strong ability to provide comfort and support to individuals in need. Seeking to bring a blend of clinical knowledge and interpersonal skills to a team. Ensuring patients and families receive respectful, empathetic and reliable support.
Overview
2026
2026
years of professional experience
Work History
Sales and Customer Support
Teleperformance USA
12.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Phlebotomist
West Valley Medical Center
2008 - 2012
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Pharmacy Clerk
Ontario Pharmacy
2005 - 2008
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
Education
Phlebotomy Certification -
College of Western Idaho
Nampa, ID01-2008
GED -
Treasure Valley Community College
Ontario, OR01-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Excellent communication
Accomplishments
HT2 Sales and Customer Support Gold Winner -
Achieved top recognition for excellence in sales and customer support performance for 12 consecutive quarters, demonstrating consistent achievement, client satisfaction, and dedication to quality service.
Languages
American Sign Language
Professional Working
Timeline
Sales and Customer Support
Teleperformance USA
12.2021 - Current
Phlebotomist
West Valley Medical Center
2008 - 2012
Pharmacy Clerk
Ontario Pharmacy
2005 - 2008
Phlebotomy Certification -
College of Western Idaho
GED -
Treasure Valley Community College
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