Megan Chu
Nampa,ID
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A well-organized professional with diverse knowledge throughout the customer service and billing collections industries. Eager to apply innovative values given the opportunity. An adaptable, self-sufficient analyst who exceeds expectations while working as a team or independently. A relatable, efficient customer relations specialist satisfying both the customer and client’s needs while building lasting relationships.
Overview
7
7
years of professional experience
Work History
Senior Insurance Application Fulfillment Specialist
COVR Financial Technologies
06.2023 - 05.2024
- Working at Covr has been a very rewarding experience.
- I was able to apply my years of customer service interactions to a new area of business.
- Despite never having worked in the insurance industry, I streamlined fulfillment process for applications very quickly.
- Daily activities involved connecting with clients to process their applications for various life insurance policies.
- My ability to maintain a professional connection with clients while making the application process as smooth as possible helped me succeed daily
- Ensured compliance with legal and underwriting regulations in a fast-paced environment while processing documentation.
- When not communicating directly with clients; the remainder of my day would be spent finalizing application documentation, communicating with internal departments and educating newer employees.
Account Resolution Specialist / Collections
United Site Services
05.2022 - 05.2023
- As an account resolution Specialist, I have learned many new skills in account management, billing, data analysis, etc
- Prior to this position I has never worked in collections but saw it as a great opportunity to add to my professional experiences
- Bringing several years of customer service experience to the world of financial collections has been a great asset
- Completed in-depth research to investigate claims and resolve problems.
- I enjoy the challenge of tracking down these delinquent companies and working alongside them to resolve problems causing their delinquency to resume payments
- It is rewarding knowing I have accomplished my goal while also retaining clients through quality customer service
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- I look forward to bringing my new knowledge of collections and billing process to future opportunities.
Customer Service Representative
Americor
03.2020 - 05.2022
- As a customer service representative within Americor I have grown and expanded my horizons both personally and professionally
- Working in a call center for the past two years has allowed my customer service skills to mature exponentially
- I excel at multi-tasking efficiently while always keeping the customer’s needs first
- My first position in the company was as an agent on the phone receiving inbound calls to assist clients
- I enjoyed the fast pace and pivoting quickly to every individual’s unique needs
- As my confidence grew, I transitioned to an offline customer service position, assisting agents on the phones
- I enjoyed this face-paced, highly stressful position assisting customer service agents with company policies and processing important changes of client accounts.
Sales/Account Representative
Northwestern Marketing Concepts
05.2019 - 01.2020
- As a leading account representative within the firm I earned many responsibilities
- My primary task was to consistently demonstrate excellence as a salesman via direct marketing while training and developing others
- Additional duties included planning office events, running instructional meetings, daily procedures, recruiting through interviews, and running small out-of-state business trips to name a few
- Selected to lead a team of fellow sales representatives on a business trip on behalf of the client
- In September of 2019 I organized and supervised a group of coworkers in Spokane, Washington as a part of CenturyLink’s fiber optic campaign.
Paint Department Associate
The Home Depot
03.2018 - 05.2019
- Provided expert insight into a vast array of paint, stain, adhesive and related equipment
- I mastered the balance of personal customer service while operating delicate paint dispensing equipment
- As a paint associate, I have exceeded the company's high expectations in a fast-paced, unpredictable work environment
- During my tenure at The Home Depot I earned the trust of countless individuals throughout the community
- This trust was built upon dedication, attention to detail and confidence when interacting with consumers
- Member of Infocus safety team
- A few months into the job I was handpicked as D24’s Infocus representative
- Attended monthly staff safety discussions and preformed department specific or storewide safety inspections
- Paint Department Coach
- Management acknowledged my dedication and hard work by entrusting me with this vital leadership position
- The coach is entrusted with the training of new associates.
Apparel Sales Associate
Shopko Stores Operating Co. LLC
05.2017 - 02.2018
Education
Bachelor of Science - Anthropology
University of Idaho
Moscow, ID01.2017
Skills
- Customer Service
- Debt Collection
- Call Center Experience
- Microsoft Office Programs
- Adobe
- SalesForce
- Inbound/outbound Calls
- Data Entry
- Problem Solving
- Teamwork and Collaboration
- Attention to Detail
- Computer Skills
- Outstanding Communication Skills
- Telephone Etiquette
- Administrative Support
Timeline
Senior Insurance Application Fulfillment Specialist
COVR Financial Technologies
06.2023 - 05.2024
Account Resolution Specialist / Collections
United Site Services
05.2022 - 05.2023
Customer Service Representative
Americor
03.2020 - 05.2022
Sales/Account Representative
Northwestern Marketing Concepts
05.2019 - 01.2020
Paint Department Associate
The Home Depot
03.2018 - 05.2019
Apparel Sales Associate
Shopko Stores Operating Co. LLC
05.2017 - 02.2018
Bachelor of Science - Anthropology
University of Idaho
Similar Profiles
Iman WilsonIman Wilson
Team Leader/Supervisor at Covr Financial TechnologiesTeam Leader/Supervisor at Covr Financial Technologies
Marissa WallrichMarissa Wallrich
Manager, Underwriting and Customer Success Operations at COVR Financial TechnologiesManager, Underwriting and Customer Success Operations at COVR Financial Technologies
Hetal ZambareHetal Zambare
Software Engineer at Ebix Cash Financial Technologies Pvt. Ltd.Software Engineer at Ebix Cash Financial Technologies Pvt. Ltd.