Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Megan Godley
Nampa
Work Preference
Summary
Results-driven Learning & Development leader with years of experience in designing impactful enterprise learning programs. Expertise in product training strategy, curriculum development, and cross-functional enablement for over 1,600 employees. Delivering 25+ instructor-led webinars annually, enhancing employee engagement and reducing support ticket volume through effective learning solutions.
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work History
Manager, Product Training
Lovesac
Nampa
02.2025 - Current
- Lead enterprise product training strategy supporting more than 1,600 employees across retail, customer service, and corporate teams.
- Own curriculum strategy, learning pathways, and product enablement programs for multiple learner audiences and experience levels.
- Successfully support 20+ product launches and continuous product updates, ensuring rapid field readiness and product adoption.
- Deliver 25+ live instructor-led webinars annually, including: Monthly New Hire Onboarding, Quarterly Core Product Training, Product launch webinars supporting both physical products and service offerings.
- Design engaging eLearning courses, facilitator guides, videos, webinars, job aids, and LMS resources that support continuous learning.
- Partner cross-functionally with Product Development, Marketing, Operations, Customer Experience, and key stakeholders to translate complex product roadmaps into engaging learning experiences.
- Maintain an average learner satisfaction score of 4.8/5, consistently earning strong feedback for facilitation, relevance, and learner engagement.
- Increased employee training satisfaction by partnering closely with field leadership and incorporating learner feedback into program improvements.
- Reduced support ticket volume by improving product education, documentation, and self-service learning resources.
- Measure learning effectiveness using participation analytics, assessments, learner feedback, and business performance metrics to continuously improve training outcomes.
Sales & Service Training Specialist
Lovesac
Nampa
11.2021 - 02.2025
- Designed and facilitated learning programs covering product knowledge, operations, sales, customer service, and continuous learning initiatives.
- Facilitated 15+ Virtual Instructor-Led Training (VILT) sessions serving more than 300 learners.
- Developed webinars, eLearning modules, facilitator guides, knowledge articles, and support documentation.
- Created Webinar Hosting Guide adopted by cross-functional business partners.
- Mentored teammates on instructional design principles, facilitation techniques, and adult learning best practices.
Store Manager
Lovesac
Boise
10.2012 - 11.2021
- Built high-performing retail teams through recruiting, onboarding, coaching, performance management, and talent development.
- Recruited and onboarded associates across 15 store locations.
- Facilitated onboarding and leadership development for associates, Store Managers, and District Managers.
- Led operational excellence initiatives while consistently driving sales performance and customer experience.
Education
Associate of Arts - General Studies
Moorpark College
Moorpark, CA 07.2004 - 07.2007
Skills
- Product Training and Enablement
- Training Needs Analysis
- Learning Strategy
- Instructional Design
- Curriculum Design
- Adult Learning Theory
- Product Adoption Strategy
- Train-the-Trainer
- Learning Analytics and Reporting
- LMS expertise
- Articulate Rise 360 and Storyline
- Camtasia
- Vyond
- Seismic Learning (Lessonly)
- Opterus
- Jira
- Microsoft 365
- Adobe Creative Suite
- Coaching & Mentoring
- Stakeholder relations
- Problem solving
- Ongoing education
- Public Speaking
Professional Highlights
- Promoted from Store Manager to Sales & Service Training Specialist and ultimately Manager, Product Training during nearly 14 years with Lovesac.
- Lead enterprise product training strategy supporting 1,600+ employees nationwide.
- Successfully supported 20+ new product launches and continuous product updates across both physical and service product portfolios.
- Delivered 25+ instructor-led webinars annually, including monthly New Hire Onboarding, quarterly Core Product Training, and product launch enablement sessions.
- Maintain an average learner satisfaction score of 4.8 out of 5 across live training programs.
- Increased employee training satisfaction by strengthening cross-functional partnerships and increasing field engagement.
- Reduced support ticket volume through enhanced product education, documentation, and continuous learning resources.
- Design curriculum, eLearning, facilitator guides, videos, webinars, job aids, and instructor-led learning programs.
Timeline
Manager, Product Training
Lovesac
02.2025 - Current
Sales & Service Training Specialist
Lovesac
11.2021 - 02.2025
Store Manager
Lovesac
10.2012 - 11.2021
Associate of Arts - General Studies
Moorpark College
07.2004 - 07.2007