Meilyn Graciela
Sales Development Representative
Surabaya
Summary
Goal-oriented Sales Manager with over 4 years of experience in sales, customer service, and client relationship management. Proven track record of meeting targets, managing high-volume interactions, and delivering tailored solutions in both B2B and B2C settings. Adept at working in fast-paced, remote environments with excellent communication and problem-solving skills. Tech-savvy and fluent in English, with a strong ability to adapt and thrive in dynamic roles.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Freelance Voice Recording Project
Outlier
03.2025 - Current
- Recorded high-quality voice data using professional tools for AI training purposes
- Delivered consistent and clear vocal recordings across a variety of topics
- Excellent communication skills, both verbal and written.
Sales Development Representative
Fausto Group
12.2024 - Current
- Engaged and qualified inbound/outbound leads via calls, email & WhatsApp
- Identified customer pain points and booked meetings for Account Executives
- Maintained an organized CRM pipeline and collaborated on outreach strategies
Sales Manager (Contract)
RTS School
01.2025 - 06.2025
- Handled the final stage of the sales funnel, closing deals and ensuring client satisfaction
- Liaised with prospective clients and provided tailored solutions to meet their needs
Tutor (Music & Academic)
Bimbingan Belajar Memorasie
01.2022 - 11.2024
- Designed lesson plans and taught music and academic subjects to kids
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Independent Travel Manager (Freelance)
Dreamport
01.2023 - 07.2023
- Managed full travel planning for individual and corporate clients
- Ensured cost-efficiency and smooth logistics, providing 24/7 support
- Built strong, long-term client relationships
Sales Engineer
PT. Leiter Indonesia
03.2021 - 06.2022
- Presented technical products, identified client needs, and provided solutions
- Maintained key accounts and supported pre/post-sales processes
- Prepared cost estimates and scouted for new opportunities
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations.
Sales & Administration
Uluwatu Collective
01.2020 - 02.2021
- Welcomed clients, explained gym packages, and maintained member satisfaction
- Managed administrative tasks and supported day-to-day operations
Marketing & Beauty Advisor
Golden Curl Indonesia
02.2019 - 12.2019
- Delivered product demos, handled direct sales, and advised customers
- Maintained inventory and managed point-of-sale support
Administrative Assistant
Dunia Joglo
09.2018 - 01.2019
- Coordinated meetings and prepared reports and correspondence
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Bachelor’s Degree - Tourism
Udayana University
01.2018 - 01.2022
High School Diploma - undefined
SMA Regina Pacis Surakarta
01.2012 - 01.2015
Skills
- Sales & Negotiation
- CRM & Lead Management
- Client Relationship Building
- Remote Collaboration
- Customer service
- Computer skills
- Friendly, positive attitude
- CRM management
- Email outreach
- Sales planning
- Sales reporting
Timeline
Freelance Voice Recording Project
Outlier
03.2025 - Current
Sales Manager (Contract)
RTS School
01.2025 - 06.2025
Sales Development Representative
Fausto Group
12.2024 - Current
Independent Travel Manager (Freelance)
Dreamport
01.2023 - 07.2023
Tutor (Music & Academic)
Bimbingan Belajar Memorasie
01.2022 - 11.2024
Sales Engineer
PT. Leiter Indonesia
03.2021 - 06.2022
Sales & Administration
Uluwatu Collective
01.2020 - 02.2021
Marketing & Beauty Advisor
Golden Curl Indonesia
02.2019 - 12.2019
Administrative Assistant
Dunia Joglo
09.2018 - 01.2019
Bachelor’s Degree - Tourism
Udayana University
01.2018 - 01.2022
High School Diploma - undefined
SMA Regina Pacis Surakarta
01.2012 - 01.2015
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