Melin Olivia Silalahi
Head Of Audit, Valuation, And Collection Section
Atambua
Summary
Recognized for exceptional problem-solving and time management skills, consistently enhancing team collaboration and customer satisfaction. Adept at streamlining processes and fostering positive relationships, driving efficiency and continuous improvement in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Recent graduate with foundational knowledge in organization policies and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills.
Overview
8
8
years of professional experience
Work History
Head of Audit, Valuation, and Collection
Atambua Tax Office
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Account Representative
Depok Cimanggis Tax Office
01.2025 - 06.2025
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Supported customer satisfaction through regular follow-up and communication.
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
Senior Staff Planning and Procurement Analyst
Secretariat Directorate General of Taxation
02.2023 - 12.2024
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Improved procurement efficiency by streamlining processes and implementing cost-saving strategies.
- Collaborated with cross-functional teams to develop procurement strategies aligned with corporate goals.
Training Need Analysis Staff
Secretariat Directorate General of Taxation
07.2017 - 01.2021
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
- Supported the professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting a culture of continuous improvement.
Education
Master of Arts - Public Policy Analysis
University of Melbourne
Melbourne, Australia 04.2001 -
Associate of Applied Science - Accounting
University of Indonesia
Depok, Indonesia 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Multitasking
Microsoft Word
Calm under pressure
Verbal communication
Dependable and responsible
Multitasking Abilities
Timeline
Head of Audit, Valuation, and Collection
Atambua Tax Office
07.2025 - Current
Account Representative
Depok Cimanggis Tax Office
01.2025 - 06.2025
Senior Staff Planning and Procurement Analyst
Secretariat Directorate General of Taxation
02.2023 - 12.2024
Training Need Analysis Staff
Secretariat Directorate General of Taxation
07.2017 - 01.2021
Master of Arts - Public Policy Analysis
University of Melbourne
04.2001 -
Associate of Applied Science - Accounting
University of Indonesia
04.2001 -
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