Summary
Overview
Work History
Education
Skills
Websites
Certification
Awards
Timeline
Generic

Melissa Anastasia

PMO | IT Product Owner | Transformation Catalyst
Tangerang,Banten

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive issue identification and resolution, optimizing processes, and supporting team objectives. Demonstrated success in guiding multiple domain/workstream product development for over 10 years, aligning human and technical resources to accelerate progression. Experienced Project Management Specialist proficient in collaborating with teams to achieve short- and long-term project goals, including budget management and cost monitoring.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education
4
4
Certifications

Work History

Lead PMO (GrabFin)

Grab
Jakarta, Indonesia
1 2023 - Current
  • Spearheaded the successful implementation of multiple-workstream, 15++ key-known initiatives for the Payments & Lending Ecosystem within Grab (Finance Products), achieving metrics that are aligned with company strategy.
  • Led cross-functional teams towards the successful completion of large-scale projects within tight deadlines and multiple dependencies across tech functions.
  • Collaborated with senior leadership to align strategic goals with departmental objectives by managing a portfolio of programs and coordinating activities in advancing key strategic pillars.
  • Implemented risk management strategies to mitigate potential roadblocks, enhancing overall project success rates.
  • Boosted stakeholder satisfaction through regular updates, transparent communication, and proactive issue resolution.
  • Mentored junior team members to elevate their skills and optimize overall team performance.

Lead PMO (Payments - Liquidity)

OVO (PT Visionet Internasional)
Jakarta, Indonesia
01.2022 - 01.2023
  • Owned product workshop processes to ensure bottom-up prioritization is aligned with 5 tribes' North Star and contributing to company OKRs
  • Reduced manual workload by automating repetitive tasks using advanced software tools, increasing overall productivity in PMO: PMO Framework (Governance), integration of PMO Dashboard with JIRA, standardization of PMO deliverables, etc.
  • Navigated initiatives from ideation, development, until implementation of new payment and cash-in, cash-out tribes' products and services to expand business offerings.
  • Collaborated with Business, Compliance, Legal, DPO, and External Affairs team to monitor industry trends and regulatory changes, ensuring compliance with relevant rules and maintaining a competitive edge.
  • Conducted regular risk assessments on products and projects to identify areas for improvement and implement necessary control measures.
  • Coordinated with external partners to streamline integration processes: BI-SNAP API standardization, BI FAST migration, etc.
  • Ensured smooth transition pre, during, and post-deployment by doing multi-workstream collaboration in planning, check-ins, and post-mortem.

Commercial Digital Product - Delivery Manager

PT HM Sampoerna Tbk.
Jakarta, Indonesia
01.2021 - 12.2021
  • Drive continuous improvement on Scrum & Demand management process (backlog tickets sizing vs capacity for prioritization, roadmap preparation, tactical and strategic planning, budgeting and bidding, resources and release management) to improve Sprint Planning efficiency by 75%
  • Drive ideation for digital product whilst fully accountable for end-to-end products delivery management for B2B platform
  • Deliver effective consumer-centric solutions with global IT standard design & guiding principle
  • IT Data Analyst (business problems identification, data sources extraction, structured and analytical data analysis, insights generation)
  • Achievements: Digital B2B products (new online payment, national expansion for Pay Later, Remote Call Agent)
  • PBO Involvement: People & Culture function to improve Inclusion and Diversity in the organization

Senior IT PMO

PT HM Sampoerna Tbk.
01.2020 - 12.2020
  • - Manage IT strategic portfolios and resources
  • - Contribute and support embedding of PMI project management methodology, tools, and ways of working within the organization
  • - Coordinate and support the preparation of budget and rolling forecasts of project related costs as well as monitor project and budget performances (including variance analysis)
  • Achievements: PBO Tool system implementation
  • PBO Involvement: Employee Engagement for RRP

Commercial & GA - Service Manager

Philip Morris International
02.2019 - 01.2020
  • Short-Term Assignment to one of PMI affiliates (Philip Morris Asia Ltd)
  • - Orchestrate & accelerate digital transformation (digital workplace) programs by facilitating coordination, communication, alignment amongst stakeholders, including Asia Region VPs & senior management
  • - IT Services Manager to actively build and maintain close collaboration with other functions (G&A, Commercial, Marketing, Operations), partners, and vendors in terms of delivering IT service quality within SLA
  • - Drive new Route-to-Market process chains and integration of SAP, Sales, and 3rd-party Logistic Service Providers for Hong Kong & Macau markets
  • Achievements: SAP - Sales - Logistics (3rd-party) integration, Consumer Engagement tool implementation, e-Hub prototype solution for Procurement Audit

Marketing - System Analyst

Philip Morris International
08.2017 - 01.2019
  • New Role assignment to Indonesia affiliate of Philip Morris International: HM Sampoerna, Tbk (Marketing system portfolios)
  • - Build own expertise for Marketing systems while cooperating with professional across the global organization of Philip Morris International
  • - Coordinate the 3rd party development teams, validate the developments, design and perform integration testing vs
  • Requirement, and prepare the deployment
  • - Collaborate with various stakeholders (global IT, steering committee, business owner, global and local suppliers) to ensure both support and change request are delivered within timeline and quality standard
  • Achievements: Cycle Planning application, Smart Meeting Room product
  • PBO Involvement: National Fast Forward (Product Code Simplification), Internal Start-up (Smart Meeting Room)

Commercial Global Portfolios - SME

Philip Morris International
11.2015 - 08.2017
  • - IT Service & Project Manager for global commercial system portfolios (Consumer Engagement & Data management platforms)
  • - Adapt and monitor KPIs and SLAs for the system performance, fault tolerance and optimized system availability

Local Applications & Project Manager (Corporate Group)

Citi
Jakarta, Indonesia
11.2012 - 11.2015
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Release Manager focusing on live markets business needs and ensure the successful activation of all the features requested
  • Mobilization and coordination of various cross-functional configuration teams, including testing activities
  • Coordinate and plan the feature activations based on release calendar, resources availability and market needs
  • Achievements: Transfer Agency (funds management) system implementation, regulatory & central bank reporting enhancements, Sanction Check system

Head of Business Analysis and User Experience

PT. Moonlay Technologies
Jakarta, Indonesia
03.2010 - 10.2012
  • Manage and closely monitor 20++ team members' performance as well as maintain department efficiency rate stability
  • Review and approve team's deliverables prior to submitting to clients
  • Advise, propose, and review user-experience of UI Designs
  • Perform gap analysis, designing more efficient and effective process, proposing solutions and possible alternatives
  • Conduct early risks identification on the requirements and solutions
  • Achievements: Ledger Balance Reconciliation for Citibank, Disaster Management Planning for American Chamber, i-Form (e-workflow system) for Sinarmas

Education

Bachelor of Computer Science - Information Systems

Binus University
Jakarta, JK
01.2006 - 01.2010

Skills

Project & Program Management

Project Governance

Business Partner Relationship Management

Stakeholder Management

Agile Methodologies

Software development life cycle

Scope Management

Certification

AWS Architecting on AWS

Awards

  • Thank You Notes award
  • High Merit
  • O&T Extra Miles Award
  • Smartest Science Student
  • On The Spot Award

Timeline

Lead PMO (Payments - Liquidity)

OVO (PT Visionet Internasional)
01.2022 - 01.2023

Commercial Digital Product - Delivery Manager

PT HM Sampoerna Tbk.
01.2021 - 12.2021

Senior IT PMO

PT HM Sampoerna Tbk.
01.2020 - 12.2020

Commercial & GA - Service Manager

Philip Morris International
02.2019 - 01.2020

Marketing - System Analyst

Philip Morris International
08.2017 - 01.2019

Commercial Global Portfolios - SME

Philip Morris International
11.2015 - 08.2017

Local Applications & Project Manager (Corporate Group)

Citi
11.2012 - 11.2015

Head of Business Analysis and User Experience

PT. Moonlay Technologies
03.2010 - 10.2012

Bachelor of Computer Science - Information Systems

Binus University
01.2006 - 01.2010

Lead PMO (GrabFin)

Grab
1 2023 - Current

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Melissa AnastasiaPMO | IT Product Owner | Transformation Catalyst