Melissa Miller
Caldwell ,ID
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Remote Customer Service Representative
Results CX
09.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed up to 30 incoming calls a day with professionalism and caring attitude
Broiler Cook/Chef De Cuisine
Brick 29 Bistro
05.2017 - 05.2022
- Collaborated with team members to ensure smooth operations during peak service hours.
- Participated in menu development discussions, contributing ideas based on customer feedback and current culinary trends.
- Increased customer satisfaction with timely preparation and presentation of appetizing broiler dishes.
- Regularly inspected equipment for functionality and reported any issues promptly for timely repair or replacement.
- Maintained a safe working environment by adhering to proper knife handling techniques and equipment usage guidelines.
- Assisted in training new staff members on broiler station procedures, ensuring continuity of quality across shifts.
- Helped maintain streamlined kitchen workflow through effective communication with fellow cooks and front-of-house staff.
- Ensured food safety by maintaining high standards of cleanliness, organization, and storage in all work areas.
- Supported kitchen staff during busy periods, assisting with various tasks as needed for efficient service delivery.
- Reduced food waste by accurately portioning ingredients and monitoring inventory levels for freshness.
- Handled busy hours with customers of up to 100
House Cleaner/Quality Inspector Team Leader
Cleaning Authority
08.2012 - 08.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned up to 10 houses per day
Housekeeper Supervisor
Shilo Inn
04.2003 - 10.2006
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Reduced guest complaints through proactive identification and resolution of potential issues within facilities.
- Cleaned up to 10 rooms per day, and assisted others as needed
Education
No Degree -
Uintah Adult Education Center
Vernal, UTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Call management
- Product knowledge
Languages
English
Professional Working
Timeline
Remote Customer Service Representative
Results CX
09.2023 - 01.2024
Broiler Cook/Chef De Cuisine
Brick 29 Bistro
05.2017 - 05.2022
House Cleaner/Quality Inspector Team Leader
Cleaning Authority
08.2012 - 08.2015
Housekeeper Supervisor
Shilo Inn
04.2003 - 10.2006
No Degree -
Uintah Adult Education Center
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