Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic
Mely Soraya

Mely Soraya

Food Safety And Quality Manager
Bekasi

Summary

Highly adaptable and extroverted individual with a passion for working in diverse environments. Thrives on learning, gaining valuable experience, and overcoming challenges. Embraces personal development as an enjoyable journey and values honesty as a guiding principle in life. [Job Title] with [Number] years of documented quality control success. Develops specific and measurable goals, improvements, and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence.. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience
9
9
years of post-secondary education
2
2
Certifications

Work History

Food Safety and Quality Manager

PT Sayur Untuk Semua (Segari)
2 2022 - Current
  • Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness.
  • Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Developed and deployed production control plans and created work instructions and procedures.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Calibrated instruments and scales in production area and quality lab.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
  • Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
  • Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
  • Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Mentored junior staff members in quality management principles, fostering professional growth among team members.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
  • Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Devised specifications for processes.
  • Initiated feedback loop with customers to gather insights on product quality, driving strategic improvements.
  • Spearheaded adoption of leading-edge quality management system, enhancing company's compliance posture.
  • Implemented risk management framework to proactively address potential quality issues before they affected production.
  • Improved team efficiency with introduction of new tracking system for monitoring quality control metrics.
  • Drove improvements in product design with feedback from quality metrics, leading to increased market competitiveness.
  • Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
  • Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
  • Oversaw successful completion of external audits with no major non-conformances identified.
  • Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
  • Fostered culture of quality awareness and continuous improvement across organization.
  • Reduced time to market for new products by optimizing quality control processes without compromising on standards.
  • Streamlined supplier qualification process to ensure only high-quality materials were used in production.
  • Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process.
  • Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
  • Collaborated with procurement to assess and improve quality of raw materials, impacting product reliability positively.
  • Led transition to more sustainable manufacturing process, improving product quality while reducing environmental impact.
  • Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
  • Coordinated with R&D department to incorporate quality considerations in early stages of product development.
  • Achieved significant reduction in production errors, implementing continuous improvement program.
  • Established rewards program to recognize employees for outstanding contributions to quality improvement initiatives.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Food Safety and Quality Improvement Lead Indonesia (FSQ-I ID)

Kraft Heinz Company
03.2020 - 01.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Managed projects from procurement to commission.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
  • Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
  • Achieved significant improvements in project quality by establishing rigorous quality control processes.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Facilitated workshops to collect project requirements and user feedback.

Process Technologist - Supervisor

PT Heinz ABC Indonesia
04.2014 - 03.2020
  • Handle process development of food and beverages products under local brand (ABC) as well as export products produced in-house, local co-packer, and overseas co-packer
  • Design robust process/ method to support projects related to new product development, cost improvement, and problem solving (such as equipment sizing, capacity review, and conduct production scale trial prior to product launch)
  • Act as an Internal Auditor who assess heat treatment adequacy for all Heinz ABC products to comply with Heinz International Pasteurization and Sterilization Manual requirements
  • Perform analytical and statistical analysis for solving issues or to improve product quality, process efficiency, energy saving, and technology application.

Management Trainee in Process Development

PT Heinz ABC Indonesia
02.2013 - 04.2014
  • 14 months on-the-job training program learning on how to produce good products with good quality
  • Success in performing root cause analysis regarding some issues on the production by setting new processing parameters to maintain the consistency of product quality
  • Conduct a theoretical review of the heat treatment process for sauce and beverage products based on Heinz International Pasteurization and Sterilization Manual.

Education

Bachelor of Chemical Engineering - Chemical Engineering

Institut Teknologi Bandung (ITB)
01.2008 - 04.2012

Pelatihan Penerapan SJPH & Kompetensi Penyelia Halal Berbasis SKKNI -

IHATEC (Indonesia Halal Training And Education Center)
01.2023 -

Hygienic Design - undefined

PT Heinz ABC Indonesia, by EAME Food Safety and Quality Group, Nijmegen
01.2013 - undefined

Corporate Language Learning Program - undefined

English First
01.2014 - undefined

Lean Six Sigma – Green Belt - undefined

Lean Six Sigma Institute, California
01.2020 - 04.2021

HACCP Guidelines for Implementation - undefined

SGS
01.2021 - undefined

Thermal Process Training for Food Industry - undefined

Southeast Asian Food and Agricultural Science and Technology Center, IPB Bogor
01.2017 - 04.2020

ISO 22000:2018 HACCP and Internal Audit - undefined

REI sistem
01.2020 - undefined

International Pasteurization Manual - undefined

PT Heinz ABC Indonesia, by EAME Food Safety and Quality Group, Nijmegen
01.2013 - undefined

Skills

    Operational Excellence

    Workflow Optimization

    Process Mapping

    Business process reengineering

    Lean Six Sigma

    Quality service

    System Configuration

    Report Generation

    Workflow Analysis

    Process Automation

    Project Requirements

    Teamwork and Collaboration

    Problem-Solving

    5S organization

    Problem-solving abilities

    Multitasking

    Time Management

    Multitasking Abilities

    Excellent Communication

    Decision-Making

    AutoCAD

    Self Motivation

    Adaptability and Flexibility

    Time management abilities

    Critical Thinking

    Bill of Material (BOM)

    Effective Communication

    Team Collaboration

    Active Listening

    Organizational Skills

    Packaging Design

    Team building

    Attention to Detail

    Problem-solving aptitude

    Innovation and Creativity

    Equipment Installation

    Adaptability

    Responsible and Dependable

    Analytical Thinking

    Relationship Building

    Circuit Design

    Root Cause Analysis

    Staff Supervision

    Quality Assurance

    Documentation

    Cost Reduction

    Cost Control

    Analytical Skills

    Financial Analysis

    Manufacturing Performance Reports

    Task Prioritization

    Interpersonal Skills

    Professionalism

    Reliability

    Written Communication

    Waste Reduction

    Continuous Improvement

    Interpersonal Relationships

    Interpersonal Communication

    Product Troubleshooting

    Flexible Schedule

    Continuous Improvement Methods

    Goal Setting

    Workspace Organization

    Process evaluation

    [Type] material specialist

    SAP

    Manufacturing Resource Planning MRP

    Computer-Aided Manufacturing

    Microcontrollers

    Procedure Documentation

    Quality Evaluations

    Minitab

    Matlab

    [Type] product expert

    Personnel Training

    Lean Manufacturing

    Sustainable Product Manufacturing

    Professional Demeanor

    Product Design Review

    Microsoft Visual Basic

    Conveying Information

    Regulations expertise

    Environmental Sustainability Practices

    Test Design

    CAM Software

    Process Requirements Validation

    Experienced in stacks

    Capital Purchases

Personal Information

Date of Birth: 05/29/90

Certification

Pelatihan Penerapan SJPH & Kompetensi Penyelia Halal Berbasis SKKNI

Timeline

Pelatihan Penerapan SJPH & Kompetensi Penyelia Halal Berbasis SKKNI

07-2023

Pelatihan Penerapan SJPH & Kompetensi Penyelia Halal Berbasis SKKNI -

IHATEC (Indonesia Halal Training And Education Center)
01.2023 -

Lean Six Sigma – Green Belt

10-2021

HACCP Guidelines for Implementation - undefined

SGS
01.2021 - undefined

Food Safety and Quality Improvement Lead Indonesia (FSQ-I ID)

Kraft Heinz Company
03.2020 - 01.2022

Lean Six Sigma – Green Belt - undefined

Lean Six Sigma Institute, California
01.2020 - 04.2021

ISO 22000:2018 HACCP and Internal Audit - undefined

REI sistem
01.2020 - undefined

Thermal Process Training for Food Industry - undefined

Southeast Asian Food and Agricultural Science and Technology Center, IPB Bogor
01.2017 - 04.2020

Process Technologist - Supervisor

PT Heinz ABC Indonesia
04.2014 - 03.2020

Corporate Language Learning Program - undefined

English First
01.2014 - undefined

Management Trainee in Process Development

PT Heinz ABC Indonesia
02.2013 - 04.2014

Hygienic Design - undefined

PT Heinz ABC Indonesia, by EAME Food Safety and Quality Group, Nijmegen
01.2013 - undefined

International Pasteurization Manual - undefined

PT Heinz ABC Indonesia, by EAME Food Safety and Quality Group, Nijmegen
01.2013 - undefined

Bachelor of Chemical Engineering - Chemical Engineering

Institut Teknologi Bandung (ITB)
01.2008 - 04.2012

Food Safety and Quality Manager

PT Sayur Untuk Semua (Segari)
2 2022 - Current

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Mely SorayaFood Safety And Quality Manager