Mercedes Luper
Priest River
Summary
Dynamic Shift Leader at Hardee's with a proven track record in enhancing customer satisfaction and driving team productivity. Expert in data analysis and employee training, I successfully implemented safety compliance measures, resulting in a significant reduction in workplace accidents. Committed to fostering a professional environment and effective team collaboration.
Overview
2
2
years of professional experience
Work History
Shift Leader
Hardee's
Trenton
05.2023 - Current
- Analyzed key performance indicators to identify effective strategies.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted in training new employees on shift operations.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Coached team members to increase productivity and reduce workplace accidents.
- Coordinated shift workers for inventory receiving, auditing and restocking.
Education
High School Diploma -
Princeton RV
Princeton, MO05-2025
Skills
- Customer service
- Employee training
- Team building
- Inventory management
- Safety compliance
- Data analysis
- Time management
- Staff supervision
- Professionalism
- Self motivation
- Rules enforcement
Affiliations
- Art Club
- Yearbook
- Multimedia
- National Honor Society
Accomplishments
- Most Improved in Math
- A honor roll throughout high school
- Shift leader for Hardees
- Leader of the community service group in NHS
Languages
English
Professional
Timeline
Shift Leader
Hardee's
05.2023 - Current
High School Diploma -
Princeton RV
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