Mercedes (Sadie) Wright
Idaho Falls,ID
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to adapt and overcome challenges and welcome change openly. Ability to work independently and sufficiently. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Principal With SRIU
Department Of Health And Welfare
08.2019 - Current
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired SRSs in learning about application reviews and verification procedures, and customer service techniques.
- Skilled at working independently and collaboratively in team environments.
- Reviewed other units across Idaho to ensure correct benefit and case work accuracy.
- Ability to seek gaps in process and communicate with specialized teams to ensure understanding throughout Idaho.
- Self-motivated, with strong senses of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained at least 90% quality on my individual casework accuracy which is higher than any of my peers
- Created and maintained schedule of daily staff assignments for the last several months.
- Trusted to review casework of my peers and create reports regarding targeted reviews.
Vault Teller
US Bank National Association
09.2014 - 08.2019
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Maintained friendly and professional customer interactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
Department Manager
McDonald's Restaurant
06.2008 - 12.2014
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Lincoln High School
Ammon, Idaho12.2009
Skills
- Data Quality
- Problem Resolution
- Verbal and written communication
- Coaching and Mentoring
- Quality Control Guidelines
- Policy Compliance
- Performance Improvement
- Teamwork and Collaboration
- Knowledge of Q5I data input
- Decision-Making
- Schedule Creation
- Recruiting and Hiring
Certification
Crucial Conversations
Supervisor Academy (In April)
Suicide Prevention
Timeline
Principal With SRIU
Department Of Health And Welfare
08.2019 - Current
Vault Teller
US Bank National Association
09.2014 - 08.2019
Department Manager
McDonald's Restaurant
06.2008 - 12.2014
High School Diploma -
Lincoln High School
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