Meredith Syphus
Nampa
Summary
Dynamic Patient Service Representative with a proven track record at St. Alphonsus Medical Group, excelling in customer service and conflict resolution. Skilled in appointment scheduling and data entry, I consistently enhance patient satisfaction through effective communication and training facilitation. Passionate about delivering exceptional support and fostering positive experiences.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
St. Alphonsus Medical Group
08.2021 - Current
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure patient satisfaction.
- Serve the doctors, nurses, and other assistants by keeping the daily schedule current, while communicating any changes.
- Gather and assemble chart preparations for patients, prior to the start of the clinic each day.
- Assist patients with obtaining appointments, clinic and provider information, and rescheduling as required.
Representative
AT&T
12.2015 - 08.2021
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently and make relevant upsells.
- Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software.
- Trained 3 new employees in customer service script recitation, conflict resolution, and data entry practices.
- Able to set up laptop, headphones, microphones, Skype, or any other chat client service to converse with customers.
- Experience with working from home and on site to better serve customers.
Education
High School Diploma -
Meridian High School
College of Western Idaho
Skills
- Customer Service & Patient Support
- Conflict Resolution & De-escalation
- Appointment Scheduling & Chart Management
- Data Entry & CRM Software
- Microsoft Office & Virtual Communication Tools
- Training facilitation
References
References are available on request.
Timeline
Patient Service Representative
St. Alphonsus Medical Group
08.2021 - Current
Representative
AT&T
12.2015 - 08.2021
High School Diploma -
Meridian High School
College of Western Idaho
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