Merry Widjaya

• I am specializing in Admin, Sales, Social Media Management, and Lead Generation

• Founded and established an online retail business, specializing in Children's needs.
• Curated a diverse product range, focusing on quality, uniqueness, and customer demand.
• Developed and executed digital marketing campaigns, including social media marketing, email marketing, and pay-per-click advertising, resulting in more sales.
• Implemented customer-centric strategies, fostering trust and loyalty among a growing customer base.
• Conducted market research and competitor analysis to stay informed about industry trends and emerging opportunities.
• Managed inventory, order fulfillment, and shipping logistics to ensure timely delivery and customer satisfaction.

• Implemented diversity, equity, and inclusion initiatives to boost employee engagement and retention.
• Managed performance appraisal systems and policies.
• Updated HR policies and documentation in line with legislative developments to ensure compliance.
• Planned, organized, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
• Answered questions from employees regarding health benefits and retirement plan options.
• Advised top management on appropriate employee corrective actions.
• Monitored evolving regulatory changes and parameters to maintain operational compliance.
• Partnered with management to establish workplace safety curriculum for training and education purposes.

As Project Manager :

• Monitored project spending and compiled budgets to develop business use cases.
• Identified and deployed resources with individual responsibilities for project completion.
• Managed workforce planning, compiling information for informed decision-making.
• Led technical delivery teams with an in-depth understanding of processes and techniques to deliver high-quality solutions.
• Assured project documentation followed internal quality standards.
• Documented appropriate project plans and controls in line with the change lifecycle.
• Delivered on projects' key objectives with agreed budgets, timelines, and standards.
• Used project management tools and techniques for positive, successful outcomes.

As Head of Online Division :

• Continually updated customer databases, ensuring compliance with GDPR regulations.
• Managed multiple live chat sessions simultaneously with professionalism and attention to detail.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Met customer needs with consistent first-contact resolution.
• Acted as the first point of contact for customer issues and queries.
• Trained junior agents on customer service excellence, boosting customer satisfaction rates.
• Promoted achievement of individual and team KPIs in line with department standards.
• Maximized revenue opportunities by proactively identifying ways to add value for customers.
• Built strong and lasting rapport with the customer base and maintained consistently positive feedback.
• Forwarded escalated concerns to supervisors for remediation.
• Adhered strictly to policies and procedures for continued company compliance.
• Maintained accurate knowledge of current services to provide informative customer advice.

• Established strong rapport with stakeholders to enhance business credibility.
• Maintained organizational compliance with applicable legislation and regulations.
• Identified and resolved operational issues impacting productivity, performance, or profitability.
• Initiated aggressive hiring push and training of industry-renowned candidates to drive organizational improvements.
• Recruited and managed senior staff with a focus on delivering clear results.
• Allocated resources to teams and projects based on need, performance, and availability.
• Served as official representative of organization to public groups or government agencies.
• Worked with the board of directors to establish objectives and decisively lead operations.
• Monitored operations to assess and highlight results.
• Reviewed reports from subordinate management to identify areas of opportunity.
• Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives.
• Partnered with management team to optimize operations and reduce costs.

Head Of Warehouse :

• Monitored and improved picking accuracy, productivity, and cycle time by conducting ABC analysis and order profiling.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Optimized levels of goods based on sales forecasts and demand, increasing the percentage of orders fulfilled.
• Implemented and enforced internal policies and procedures for the entire logistics department.
• Performed freight processing functions, enforcing compliance with new regulations to prevent disruption to distribution.
• Oversaw staff training, addressing knowledge and skills gaps to maximize work quality and efficiency.
• Ensured warehouse personnel were properly trained and certified on equipment use, including forklifts and pallet movers.
• Trained new staff on job duties, company policies, and safety procedures to facilitate rapid onboarding in times of peak demand.
• Enhanced slot control of freight in the warehouse by optimizing organization and logistical planning.
• Allocated and managed high-volume inventories, effectively meeting developing demands.
• Led daily warehouse management meetings, ensuring minutes were taken accurately and distributed to appropriate personnel.

Head of Production :

• Evaluated current production processes and made forward-thinking adjustments to improve output.
• Managed materials to keep up with production goals and meet customer demands.
• Coached employees in developing and achieving individual performance goals.
• Directed and motivated over 100 production staff.
• Coordinated closely with quality control regarding products awaiting disposition.
• Planned production operations while establishing priorities and sequences for manufacturing products.
• Reviewed production orders, schedules, delivery dates, and inventory levels to determine product availability.
• Achieved maximum performance across safety, maintenance, and production metrics.
• Coordinated and controlled all production processes, ensuring products were delivered on time and within budget.
• Implemented changes in working conditions, equipment, and tools to improve workflow, efficiency, and team member safety.
• Held team meetings to discuss product value and vision while allowing team members to give ideas and suggestions.
• Supervised production schedules and production quality for timely delivery
• Reviewed and analyzed production performance indicators and requirements to maximize output quality.

Planning Product Inventory Control :

• Evaluated raw materials to identify shortages and damaged items.
• Negotiated with suppliers to achieve cost-effective deals and maintain trust relationships.
• Adhered to company audit rules during inventory counts to obtain accuracy.
• Examined adequacy of stocks to determine supply and meet demands for distribution avenues.
• Documented daily deliveries and shipments to reconcile inventory.
• Developed strategic ways to optimize inventory control procedures to minimize errors.
• Achieved stock availability each month through regular ordering and sales analysis.
• Devised strategies to minimize costs and improve inventory logistics.
• Interfaced with sales and purchasing departments to streamline the inventory process.
• Analyzed data to forecast future requirements and supplies needed.
• Analyzed and compared sales reports with inventory to check for inconsistencies.
• Conducted evaluations to verify the progress and performance of staff.
• Identified high-demand and fast-selling products to facilitate more orders.
• Reorganized stock room to free space and accommodate additional inventory.
• Collaborated with warehouse employees and staff to align business goals.
• Formulated and submitted status reports to upper management.

• Evaluated, reviewed, and improved existing financial record-keeping processes.
• Updated internal systems with financial data to help increase data quality.
• Monitored internal control of financial reporting, working with the financial department to regularly implement process improvements.
• Downloaded and printed tender information, recording incoming transactions.
• Reported on company debtor balances and exposures to inform stakeholders.
• Managed payroll operations for a team of employees.
• Processed invoices and resolved invoice queries to enforce timely payment.
• Prepared monthly reports, account reconciliations, and financial statements.