Mersilia Andrena

*Develop and maintain strong relationships with key clients

*Identified growth opportunities within existing accounts, expanding business and increasing market share.

*Coordinated with internal departments to ensure seamless delivery of products or services to key clients.

*Supported customer satisfaction through regular follow-up and communication.

*Work closely with sales, marketing, and operational teams.

*Built relationships with customers and community to promote long term business growth.

*Follow up order form customer and ensure the order sent to us per our requirement (e.g. quantity, quality, timelines and specification)

*Educate and assist customer to send order clearly

*Follow up orders, Issue orders on AX system , send email to Product Material Control and ensure timeliness

*Response and ensure customer enquires and request are addresses in a timely manner

*Coordinate with sales team , other departments to ensure customer's requirement are met

*Handle customer complaints according to the company procedures and service standard

*Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

*Promoted additional items with beverages, increasing store sales.

*Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

*Operated espresso machines and commercial coffee brewers to create beverages.

*Optimize sales and enhance service quality.

*Manage inventory and supplies