Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
M Farouk Sagita Hadi Putra

M Farouk Sagita Hadi Putra

Assistant Manager of PT BGI
Mataram,Mataram

Summary

Managed daily operations, delegating tasks appropriately to ensure smooth functioning of ATM and CRM. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Identify, troubleshoot, and resolve issues related to hardware (e.g., card reader or cash dispenser malfunctions) and software (e.g., system errors, network issues). Collect and analyze customer feedback regarding ATM usage or CRM services to identify areas for improvement and implement changes accordingly.

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Overview

4
4
years of post-secondary education
2
2

Languages

8
8
years of professional experience

Work History

Assistant Manager of Operations

PT BGI
Mataram, Mataram
02.2022 - Current
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of ATM and CRM.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Identify, troubleshoot, and resolve issues related to hardware (e.g., card reader or cash dispenser malfunctions) and software (e.g., system errors, network issues)
  • Collect and analyze customer feedback regarding ATM usage or CRM services to identify areas for improvement and implement changes accordingly.

Bank Teller

PT Bank BRI, tbk
Mataram, Mataram
02.2018 - 02.2022
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Sold and cross-sold bank products to new and existing customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Bank Teller

Bank muamalat HQ
Mataram, Mataram
02.2017 - 11.2017
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Education

Bachelor of Education - Mathematics Education

MATARAM UNIVERSITY
MATARAM
07.2012 - 06.2016

Skills

Teamwork and collaboration

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Timeline

Assistant Manager of Operations

PT BGI
02.2022 - Current

Bank Teller

PT Bank BRI, tbk
02.2018 - 02.2022

Bank Teller

Bank muamalat HQ
02.2017 - 11.2017

Bachelor of Education - Mathematics Education

MATARAM UNIVERSITY
07.2012 - 06.2016
M Farouk Sagita Hadi PutraAssistant Manager of PT BGI