M Fauzi Nur Abdulah
Senior Program Manager
Depok,ID
Summary
- 21 years’ experience on Telco and IT industry, Business Manager for hundreds million-dollar business value.
- Creative Senior Program Manager with exceptional background in IT and Telco industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Successful deliver IT Billing Transformation from Tibco to Amdocs covering area Enterprise Product Catalogue, Ordering, Middleware, Customer Service Tools and Provisioning; Migrating 150 Million subscribers.
- Strong successful track record driving operations, program management and project management, providing solutions and service delivery, business development (+10 MUSD yearly project portfolio on IT and +100 MUSD on Radio projects) and customer support in addition to partners and 3pp management, tactical resource planning and dimensioning in complex labour environments and right cost organizations.
- Strong organizational leadership experience in large organizations (+100 people) managing Project Directors and Project Managers, BDGS Leadership Team experience. Good communication skills, interest and respect to others.
- trong sourcing experience, dealing medium up to complex program. Indonesian and worldwide supplier. Achieve targeted cost savings, develop and maintain contracts, and develop and manage key supplier relationships to ensure alignment with business strategies.
- Professional with high motivation and strong technical background mixed with many years of experience in Leadership positions for diverse environments in multinational company.
- Certified Project Management Professional (PMP from PMI) since 2009 and valid till Jun 2024 (renewal every 3 years). PMP#:1280163. Certified Ericsson Senior Project Management since 2013.
- Successfully contributed as Project Manager (Ericsson term: Contract Fulfilment Responsible) for presales hundreds million-dollar business of BSS Transformation (biggest in the region).
- Fast learner and enjoy working on new area that can contribute to give a better value.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Senior Program Manager
XL Axiata
Jakarta, Indonesia
09.2019 - Current
- Deliver IT Billing Transformation covering Enterprise Catalog, Ordering system, Middleware, Customer Service Tools and Provisioning system.
- Migrating ~150 Million subscribers from legacy system (Tibco) to digital system (Amdocs)
- Led transformation programmes, establishing clear vision and standards for success.
- Set team priorities, maintained schedules and monitored performance for optimum results.
- Evaluated programme outcomes against predefined objectives, providing insights for future planning.
- Drove team performance and improvements in diverse, inclusive working culture.
- Monitored project budgets, scrutinising expenditures and recommending cost-effective measures.
- Consulted with C-level executives, influencing high level decision-making.
- Collaborated with cross-functional teams to develop and implement new policies.
Customer Operation Manager (COM)
Ericsson Indonesia
Jakarta, Indonesia
01.2016 - 11.2018
- XL Customer Operations Manager for Radio, IT, Billing, Packet Core and CS Core solution, accountable for operation hundreds million-dollar business.
- Accountable for end to end contractual operational deliveries towards the account, including forecasting and securing targeted net sales and margins that impacted to number of resources required.
- The role is handling Operations Digital Services (2016-2018) and Overall (Digital Services and Radio Feb-Jun 2016); ensure that the portfolio (Projects and Customer Support) is managed. Projects within that portfolio are progressing according to schedule, budget with quality. Customer Support delivered world class quality response with commitment Service Level Agreement.
- Reporting to 2 Vice President (Key Account Manager and Head of CU ID Service Delivery)
System Integration Total Project Manager
Ericsson Indonesia
Jakarta, Indonesia
01.2012 - 12.2016
- Accountable for packet core system integration portfolio presales and delivery for XL
- Presales and delivery system integration type of project as Total Project Manager role (Program level)
- Responsible for managing the program objectives, each of projects could run according to the plan (cost, time and quality). Committing and fulfilled to numbers of margin as well committed time plan that has been signed off for the projects.
- First point of escalation internally as well externally for the portfolio.
System Integration Project Manager
Ericsson Indonesia
Jakarta, Indonesia
07.2006 - 12.2011
- Deliver Transformation Siemens Intelligent Network (IN) swap with Ericsson Intelligent Network, migrating 20 Million subscribers.
- Accountable for presales and delivery System Integration Project on Indosat, Telkomsel, Telkom and XL project.
- Accountable for delivery products and/or services with highest satisfaction of the Customer and Ericsson.
- Secures the necessary resources and monitors all necessary activities.
- Lead person for add on sales opportunity generation.
- Active contributor in the Core 3 team and engage with the Customer, Ericsson Market Area organization, 3rd party suppliers, Product Areas and Ericsson Global Service Center
Senior Support Manager
Siemens Indonesia
Jakarta, Indonesia
07.2003 - 07.2006
- 2ndline support for solution (provisioning, customer care, voucher, reporting products) for customer Indosat (former Satelindo)
- Specialist on resolving escalated from 1st line Support such as emergency, critical, high, medium up to low reported cases. Main PIC for 3rd line escalation in case could not resolve within specified time limit and cases identified issues
Education
Bachelor of Science - Electrical Engineering
University of Indonesia
Jakarta 08.1998 - 08.2002
Skills
Program management
Project Management
Program governance
Risk, issue and dependency management
Employee recruitment and resourcing
Programme sponsor relations
Teamwork and collaboration
Organisational leadership
Stakeholder relationship management
Agile project delivery
Contract negotiation
Procurement
Risk Assessments
Inspiring leader
Change management
Contract negotiations
Communication strategies
Goal development and implementation
Negotiation strategies
Business continuity planning
Certification
Certified Project Management Professional
Timeline
Senior Program Manager
XL Axiata
09.2019 - Current
Customer Operation Manager (COM)
Ericsson Indonesia
01.2016 - 11.2018
System Integration Total Project Manager
Ericsson Indonesia
01.2012 - 12.2016
System Integration Project Manager
Ericsson Indonesia
07.2006 - 12.2011
Senior Support Manager
Siemens Indonesia
07.2003 - 07.2006
Bachelor of Science - Electrical Engineering
University of Indonesia
08.1998 - 08.2002
Certified from PMI as Project Management Professional (PMP#:1280163)
Certified from Project Management Institute as Project Management Professional (PMP id:1280163) since 2009.
Certification valid till Jun 2024 (renewal every 3 years).