M Giri Aji Prihadiansyah
Entrepreneurial Sales Professional | F&B Specialist | Customer Relationship Management
Medan
Summary
Dynamic Restaurant Manager with a proven track record at RM Sinar Kembar RJ, excelling in operations management and staff training. Enhanced customer loyalty through effective complaint resolution and menu development, driving revenue growth by optimizing table turnover rates. Adaptable and customer-oriented, committed to continuous performance improvement in fast-paced environments.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Restaurant Manager
RM Sinar Kembar RJ
07.2023 - 12.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Customer Service Officer
PT Bank Muamalat Indonesia Tbk
06.2021 - 06.2023
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Nutrition Intern
Rumah Sakit Margono Soekarjo
10.2018 - 01.2019
- Analyzed food service operations to recommend improvements for efficiency and costeffectiveness.
- Increased awareness of proper nutrition among hospital staff through educational presentations and workshops.
- Evaluated the effectiveness of implemented nutrition interventions, utilizing data analysis to inform future adjustments or modifications as needed.
- Provided compassionate support to clients navigating challenging lifestyle transitions or dealing with chronic health conditions who required specialized nutritional guidance.
- Participated in community outreach programs to promote healthy eating habits and disease prevention strategies.
Kitchen Helper
Swiss-belhotel Mangga Besar
08.2018 - 11.2018
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
Education
Associate of Applied Science - Manajemen Industri Jasa Makanan Dan Gizi
IPB University
Bogor, Indonesia 06.2016 - 06.2019
High School Diploma -
SMA Negeri 5 Purwokerto
Purwokerto, Indonesia 06.2013 - 06.2016
Skills
Staff management
Operations management
Customer engagement
Recruitment
Menu development
Team management
Complaint resolution
Point of sale (POS) system operation
Food service background
Adaptable
Performance improvement
Customer loyalty
Customer-oriented
Conflict resolution techniques
Timeline
Restaurant Manager
RM Sinar Kembar RJ
07.2023 - 12.2025
Customer Service Officer
PT Bank Muamalat Indonesia Tbk
06.2021 - 06.2023
Nutrition Intern
Rumah Sakit Margono Soekarjo
10.2018 - 01.2019
Kitchen Helper
Swiss-belhotel Mangga Besar
08.2018 - 11.2018
Associate of Applied Science - Manajemen Industri Jasa Makanan Dan Gizi
IPB University
06.2016 - 06.2019
High School Diploma -
SMA Negeri 5 Purwokerto
06.2013 - 06.2016