Mia Rios
Victor
Summary
A proactive, goal-driven professional with exceptional time management and problem-solving capabilities. Recognized for reliability and the ability to quickly acquire and apply new skills. Committed to leveraging these attributes to drive team performance and contribute to the overall growth and success of the organization. Extensive experience at Costco Wholesale Corp, specializing in customer service and team leadership. Demonstrated success in resolving customer complaints, optimizing operational efficiency, and fostering strong customer relationships. Proficient in staff training and the implementation of strategies that drive both productivity and customer satisfaction
Overview
2
2
years of professional experience
Work History
Front End Supervisor
Costco Wholesale Corp
02.2025 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and redirecting and resolving conflict.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Cashier
Costco Wholesale Corp
03.2023 - 02.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier Assistant
Costco Wholesale Corp
10.2022 - 03.2023
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Bagged items securely to minimize breakages and reduce losses.
- Met customer needs through polite, friendly and attentive service.
- Learned duties for various positions and provided backup at key times.
- Worked with other associates to support cashiers and management needs.
Receptionist
CareView Communication
02.2023 - 08.2024
- Answered central telephone system and directed calls accordingly.
- Maintained all office files, both electronic and hard copies.
- Assisted with onboarding new clients and securing paperwork completion.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA06-2022
Skills
- Customer service
- Effective planning
- Complaint resolution
- Team supervision
Timeline
Front End Supervisor
Costco Wholesale Corp
02.2025 - Current
Cashier
Costco Wholesale Corp
03.2023 - 02.2025
Receptionist
CareView Communication
02.2023 - 08.2024
Cashier Assistant
Costco Wholesale Corp
10.2022 - 03.2023
High School Diploma -
Murrieta Valley High School
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