Mia Wilson
Wilder,ID
Summary
Dynamic and results-driven professional with extensive experience in customer service at McDonald's. Proven ability to enhance guest satisfaction through strong multitasking and attention to detail. Skilled in cash handling and team collaboration, consistently achieving sales targets while maintaining a clean and organized environment. Committed to delivering exceptional service and training excellence.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Waitress
Blowing Alley
08.2024 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on restaurant policies and service standards.
- Upsold menu items, contributing to increased customer satisfaction and repeat business.
- Monitored stock levels of supplies, alerting management when reordering was necessary.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Memorized menu items, upselling specials to enhance dining experience.
Cashier
Jacksons
02.2024 - 08.2024
- Processed customer transactions efficiently using POS system.
- Assisted customers with inquiries and product selections effectively.
- Maintained cleanliness and organization of checkout area consistently.
- Managed cash register operations, ensuring accurate cash handling practices.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Crew Trainer
McDonald's
01.2023 - 01.2024
- Trained new crew members on operational procedures and customer service standards.
- Assisted in developing training materials to enhance onboarding process for staff.
- Evaluated crew performance and provided constructive feedback for improvement.
- Ensured compliance with health and safety regulations during training sessions.
- Implemented best practices for food preparation and service quality standards.
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Adapted training content to reflect changes in company policies and industry standards, ensuring that crew members are always up-to-date.
Education
High School Diploma -
Richard Mckenna Charter High School
Mountain Home, ID02.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Supply restocking
Timeline
Waitress
Blowing Alley
08.2024 - Current
Cashier
Jacksons
02.2024 - 08.2024
Crew Trainer
McDonald's
01.2023 - 01.2024
High School Diploma -
Richard Mckenna Charter High School
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