Michael Chong
Head Of Operation
Jakarta,Indonesia
Summary
Experienced Head of Operation with over 6 years of experience in Management. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Head of Operation
PT Mega Ritehnia Indah Abadi
Jakarta, Indonesia
07.2016 - Current
- Prepared annual budgets with controls to prevent overages.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Identified opportunities to improve business process flows and productivity.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Developed strategic plans for day-to-day financial operations.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Complied with established internal controls and policies.
Business Development Manager
Tribehired Pte Ltd
Jakarta, Indonesia
02.2016 - 06.2016
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Worked with existing customers to increase purchases of products and services.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Kept meticulous client notes and updated account information in company databases.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Collected data and performed customer needs analysis.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Operation Manager
PT Langgeng Gemilang Sejahtera
Jakarta, Indonesia
01.2015 - 01.2016
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Advanced productivity KPIs to achieve key business goals and objectives.
Sales Engineer Supervisor
PT Chakraprima Gitanusa
Jakarta, Indonesia
10.2013 - 12.2015
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
- Solved customer challenges by offering relevant products and services.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
Bachelor of Engineering - Supply Chain Management
Bina Nusantara University
Jakarta 08.2009 - 08.2013
Skills
- Microsoft Excel
Hobbies
My hobbies lies on teaching as I have been teaching since 2009 to fill my spare time and as well as guiding those who seeks guidance related to studies and life skills.
Timeline
Head of Operation
PT Mega Ritehnia Indah Abadi
07.2016 - Current
Business Development Manager
Tribehired Pte Ltd
02.2016 - 06.2016
Operation Manager
PT Langgeng Gemilang Sejahtera
01.2015 - 01.2016
Sales Engineer Supervisor
PT Chakraprima Gitanusa
10.2013 - 12.2015
Bachelor of Engineering - Supply Chain Management
Bina Nusantara University
08.2009 - 08.2013
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