Michael Dwyer
Post Falls
Summary
Dynamic leader with a proven track record at OtherSide LawnCo, adept in operations management and client relationship management. Excelled in enhancing customer satisfaction and streamlining processes for cost reduction. Skilled in sales negotiation and fostering team productivity, achieving significant business growth through proven networking strategies and relationship building.
Overview
4
4
years of professional experience
Work History
Owner/Operator
OtherSide LawnCo
06.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Sales and Customer Acquisitions Manager
Tall Pines Remodel and Restoration
09.2023 - 05.2024
- Met with potential clients regarding custom cabinet and various options for their remodel or new construction projects.
- Networked with local and area builders in the NIBCA to foster relationships in the building industry.
- Improved negotiation skills through training programs for better deal outcomes.
- Cold calling/follow up calls to prospective clients after Home and Gardens Show, and other area builders events .
Roofing Manager
Precision Gutters and Roofing
08.2022 - 09.2023
- Ordered materials, scheduled work crews, deliveries and permitting for re-roofs and new construction roofing jobs
- Conducted thorough inspections to identify and address potential safety hazards, maintaining a safe working environment for all team members.
- Established a strong reputation for quality craftsmanship among local contractors and property owners, resulting in word-of-mouth referrals and increased business opportunities.
- Promoted a culture of continuous improvement by identifying process inefficiencies and implementing solutions that increased productivity levels among staff members.
Materials Manager
Lakewood Construction
03.2023 - 08.2023
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Managed, ordered, delivered materials to the work crews at various construction sites throughout the panhandle of North Idaho
- Partnered with the Project Manager and Superintendent to ensure prompt and correct delivery of needed materials for current and future jobs on the calendar.
Lawncraft
Crew Lead/Lead Trainer
03.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Customer Acquisition and bidding for new weekly clients
Education
Bachelor of Science - Social Services, Continuing Studies Program
Whitworth University
Spokane06-2010
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Personnel management
- Operations oversight
- Inventory management
- Strategic planning
- Relationship management
- Business operations management
- Client relationship management
Timeline
Owner/Operator
OtherSide LawnCo
06.2024 - Current
Sales and Customer Acquisitions Manager
Tall Pines Remodel and Restoration
09.2023 - 05.2024
Materials Manager
Lakewood Construction
03.2023 - 08.2023
Roofing Manager
Precision Gutters and Roofing
08.2022 - 09.2023
Lawncraft
Crew Lead/Lead Trainer
03.2021 - 08.2023
Bachelor of Science - Social Services, Continuing Studies Program
Whitworth University
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