Michael Harper
Idaho Falls,ID
Summary
Experienced sales professional in the appliance retail industry, leveraging valuable expertise in a new role. Demonstrated success in increasing sales through personalized customer interactions and deep product knowledge. Recognized for fostering team collaboration, adapting to changing customer demands, prioritizing effective communication, and strong customer relationship management.
Overview
6
6
years of professional experience
Work History
Appliances Sales Specialist
Lowe’s
09.2024 - Current
- Actively walking the department to make sure every customer who needs help is getting quality customer service and working with every customer to make sure their appliance is going to fit into their needs
- Mentored and trained new team members on product knowledge and sales techniques, contributing positively to their professional growth and overall team performance.
- Delivered engaging product demonstrations that highlighted key selling points, resulting in increased sales conversion rates.
- Communicated with contractors to fulfill orders in short periods of time.
- Handled customer complaints with professionalism and empathy, resolving issues to the satisfaction of all parties involved.
- Assisted store management in achieving sales targets through proactive promotion of appliance products and services.
Squad Leader
U.S. Army Reserves
02.2021 - Current
- Completed Basic Training at Fort Jackson, South Carolina, Graduated AIT (Advanced Individual Training) at Fort Lee, Virginia, Basic Leadership Course
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Enhanced team cohesion with regular debriefings, feedback sessions, and team-building exercises.
Flooring Sales Specialist
Lowe’s
10.2023 - 09.2024
- Assist customers with any questions and products they need to complete their flooring projects in a quick and timely manner along with providing guidance for what they’ll need to finish their project
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
Fulfillment Team Lead Associate
Lowe’s
07.2021 - 10.2023
- Fulfillment associate duties are to fulfill online orders in a timely manner and help with any needs customers in store need
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Assistant Installer
Classic Flooring
12.2020 - 06.2021
- As an assistant installer I would assist the foreman with installing the flooring in customers houses
- Gained valuable industry knowledge by attending training sessions and workshops as required.
- Supported lead installers in completing complex projects, resulting in high-quality installations for clients.
Cabinets Tech.
Kitchen Tune-Up
06.2020 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Busser/Host/Cook
Smokin Fins
12.2018 - 06.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Demonstrated attention to detail when setting tables according to restaurant standards.
Education
High School -
Skyline High School
Idaho Falls, ID06-2018
Skills
- Collaborative Teamwork
- Customer Service
- Computer Skills
- Problem-Solving
- Leadership
- Engaged Listening Skills
- Resilient in Dynamic Environments
- Organization
- Eagerness to Learn
- Sales Strategy Execution
- Comprehensive Product Understanding
- Product Demonstration
Awards
BLC (Basic Leadership Course)
Timeline
Appliances Sales Specialist
Lowe’s
09.2024 - Current
Flooring Sales Specialist
Lowe’s
10.2023 - 09.2024
Fulfillment Team Lead Associate
Lowe’s
07.2021 - 10.2023
Squad Leader
U.S. Army Reserves
02.2021 - Current
Assistant Installer
Classic Flooring
12.2020 - 06.2021
Cabinets Tech.
Kitchen Tune-Up
06.2020 - 12.2020
Busser/Host/Cook
Smokin Fins
12.2018 - 06.2020
High School -
Skyline High School
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