Michael Hasenfang
Boise
Summary
Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller
Banner Bank
06.2023 - 11.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
Insurance Broker
Robert Bishop Insurance Services, Inc.
09.2015 - 07.2023
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
- I still retain both my Property & Casualty, as well as my Life, Accident & Health insurance licenses in both the states of Idaho and California.
Education
High School Diploma -
Lac Courte Oreilles Ojibwe University
Hayward, WI [went To College To Get My HSED Early]08.1995
Skills
- Teller performance & knowledge
- Trustworthiness and integrity
- 10-key data entry
- Computer & various application skills
- Customer relationship building & development
- Money counting, management, & handling
- Insurance licensed
- AHIP, FWA, & continual CE certified
- Financial product sales & services
- Financial literacy
- 35 years of Work Service [acquiring many various skills]
Accomplishments
- Aetna Frontrunner: Won "Service Excellence Award" for playing instrumental role in driving record-high sales.
Certification
- Accident and Health License – [ID/CA] Department of Insurance.
- Life and Health Insurance License - [ID/CA] Department of Insurance.
- Property and Casualty License - [ID/CA] Department of Insurance.
- NPN: 16949229
Timeline
Bank Teller
Banner Bank
06.2023 - 11.2024
Insurance Broker
Robert Bishop Insurance Services, Inc.
09.2015 - 07.2023
High School Diploma -
Lac Courte Oreilles Ojibwe University
- Accident and Health License – [ID/CA] Department of Insurance.
- Life and Health Insurance License - [ID/CA] Department of Insurance.
- Property and Casualty License - [ID/CA] Department of Insurance.
- NPN: 16949229
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