Michael Kangethe
Meridian
Summary
Long-time leader with a proven track record, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and maintained a safe, organized environment. Skilled in time management and decision-making, fostering a positive workplace culture that drives team performance.
Overview
7
7
years of professional experience
Work History
Manager
Grocery Outlet Bargain Market
02.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Store Manager
STARBUCKS COFFEE COMPANY
10.2021 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Manager
Verizon Wireless
09.2018 - 09.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Arts - General Studies
Community College of Aurora
Aurora, CO05-2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Organization
- Positive Attitude
Timeline
Manager
Grocery Outlet Bargain Market
02.2025 - Current
Store Manager
STARBUCKS COFFEE COMPANY
10.2021 - 12.2024
Shift Manager
Verizon Wireless
09.2018 - 09.2021
Associate of Arts - General Studies
Community College of Aurora
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