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Michael Luhur
Sales Manager
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Sales Manager
PT Indonesia HFS Packaging
06.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built relationships with customers and community to establish long-term business growth.
After Sales Service & Logistic Manager
PT Goda Teknologi Elektrik Indonesia
11.2022 - 02.2023
- Trained and mentored new sales staff on customer service, product knowledge, and sales techniques.
- Managed customer after-sales to ensure timely delivery of replacement parts, resulting in a 96% customer retention rate.
- Developed and implemented customer service training programs to ensure customer service representatives are knowledgeable and up-to-date on products and services.
- Established a network of reliable shipping providers that averaged pre-order time to 2 days.
- Developed and implemented a warehouse inventory management system that reduced stock shortages by 85%.
- Negotiate shipping costs with the provider to ensure costly efficient shipping.
Regional Sales Manager
PT Alpen Food Industry
11.2019 - 07.2021
- Coordinated with logistics teams to ensure timely and cost-effective delivery of products.
- Exceeded yearly sales goals by 33%, resulting in a promotion to Regional Sales Manager.
- Collaborated with marketing and operations teams to identify key trends and opportunities in the marketplace
Production Productivity Administration Supervisor
PT Sumatera Tobacco Trading Company
06.2014 - 11.2019
- Developed and maintained production databases to ensure accurate tracking and reporting of production data.
- Analyze the monthly and quarterly reports made. Together with the Section Chief to do correspondence to the production unit and other relevant sections as well as supervise and follow up on the replies.
- Organized and tracked inventory of all products in the warehouse, ensuring accurate stock levels and availability
- Monitored and managed the daily operations of the business, including scheduling, inventory control, and customer relations
Education
S1 - Human Resources Management
Universitas Prima Indonesia
Medan 04.2001 -
Skills
Relationship building
Interests
Academic Topics
Learning Languages
Timeline
Sales Manager
PT Indonesia HFS Packaging
06.2023 - Current
After Sales Service & Logistic Manager
PT Goda Teknologi Elektrik Indonesia
11.2022 - 02.2023
Regional Sales Manager
PT Alpen Food Industry
11.2019 - 07.2021
Production Productivity Administration Supervisor
PT Sumatera Tobacco Trading Company
06.2014 - 11.2019
S1 - Human Resources Management
Universitas Prima Indonesia
04.2001 -
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