Michael Oyler
Victor
Summary
Detail-oriented worker with excellent communication, interpersonal, and creative thinking skills. Always willing to learn new skills and new methods to improve both my current skillset and improve company efficiency. Frequently praised as hardworking by my peers, I can be relied upon to fill the role available to help your company achieve its goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bellman/Valet
Hotel Yellowstone
08.2024 - Current
- Company Overview: Local luxury hotel
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Conducted regular inspections of lobby area and other public spaces, identifying areas in need of repair or maintenance and reporting them to the appropriate department.
- Parked and retrieved guest vehicles promptly and safely, ensuring a seamless arrival and departure experience.
Delivery Driver
Doordash
07.2023 - 08.2024
- Company Overview: International online delivery service
- Delivered food and other products from various stores to the customer's desired drop-off location
- Assured orders were to the customer's specifications
- Contacted customer to inform them of any stock shortages or clarification needs of the vendor
- International online delivery service
Senior Shift Lead
Tungsten Parts Wyoming
10.2018 - 08.2023
- Company Overview: Locally operated munitions and tungsten parts manufacturer
- Supervised a production team of 4-8 to ensure quality product is produced in an efficient manner by assigning duties, responsibilities, and workstations to employees
- Trained workers in the operation of equipment, and safety procedures, as well as, employed safety standards and personal protective equipment to reduce workplace injury
- Recorded production, operational and personnel data on specified forms in compliance with ISO and ITAR
- Operated industrial forklifts for lifting, moving and transporting materials
- Locally operated munitions and tungsten parts manufacturer
Shift Manager
DP Dough
12.2014 - 09.2018
- Company Overview: Regionally owned calzone delivery restaurant
- Provided efficient and courteous service to customers and resolved and deescalated issues to address customer concern
- Trained newly hired team members regarding store recipes and policies
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents, while also completing weekly bank deposits with financial accuracy
- Substituted for or assisted line cooks or delivery drivers during emergencies or rush periods, including the preparing of ingredients to reduce shortages, or the delivering of orders to reduce wait time
- Regionally owned calzone delivery restaurant
Cashier
Burger King
12.2012 - 12.2014
- Company Overview: Fast food restaurant
- Greeted and informed customers of menu items, fostering positive store experiences
- Processed cash, check, and credit cards for customer purchases
- Bagged and boxed food orders in a timely manner
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink dispensing, milkshake and frozen custard machines
- Fast food restaurant
Education
High School Degree -
Laramie High School
Laramie, WY05.2014
Skills
- Microsoft Office
- Excel Macros
- Material and Supply
- Inventory
- Assembly and Production
- Digital Archiving
- Cash Handling
- Interpersonal Skills
- Customer Service Skills
- Machine operation
- Quality control
- Guest services
- Phone etiquette
- Guest relations
Certification
Forklift Certification, (Class 1, 4, & 5)
Languages
German
Limited Working
Spanish
Elementary
Timeline
Bellman/Valet
Hotel Yellowstone
08.2024 - Current
Delivery Driver
Doordash
07.2023 - 08.2024
Senior Shift Lead
Tungsten Parts Wyoming
10.2018 - 08.2023
Shift Manager
DP Dough
12.2014 - 09.2018
Cashier
Burger King
12.2012 - 12.2014
High School Degree -
Laramie High School
Forklift Certification, (Class 1, 4, & 5)
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