Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Pennestri

Boise

Summary

Personable and professional with over 4 years of experience in the restaurant industry, excelling particularly in customer service and effective communication. In my time working in this field I have experience in nearly every position within the industry, from back of house (Dishwasher, Food Production, Expo) to front of house (Busser, Host and Server). I have an effective ability to optimize workflows through multitasking and teamwork and enhance guests experience through hospitality-centered communication. Recognized for consistently delivering high-quality service in fast-paced environments while adhering to safety standards.

Overview

3
3
years of professional experience

Work History

Host/Server

Pentagon Bistro & Martini Bar
Liberty Lake
05.2023 - 08.2024
  • Greeted guests warmly upon arrival and guided them to their tables.
  • Managed reservation system to ensure optimal seating arrangements.
  • Assisted servers by relaying guest requests and special needs promptly.
  • Provided excellent customer service in fast-paced dining environment.
  • Took and processed orders using point-of-sale system.

Catering Server

davenport luxury hotel
Spokane
12.2021 - 04.2023
  • Served food and beverages to guests during upscale functions.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Followed safety and sanitation guidelines in all service tasks.
  • Cleared tables and refreshed settings between courses efficiently.
  • Supported event coordinators in managing guest flow and seating arrangements.
  • Managed multiple tasks simultaneously while ensuring accuracy and quality of work.

Busser/Expo Runner

Ferraro's Italian Restaurant
Spokane Valley
03.2022 - 08.2022
  • Bussed and reset tables in an orderly fashion.
  • Supported kitchen staff by transporting dirty dishes to the dishwashing area efficiently.
  • Collaborated with team members to ensure smooth and fast service during busy hours.
  • Communicated effectively with staff to address customer needs and special requests.
  • Followed health and safety regulations while handling food and cleaning supplies.
  • Maintained a friendly attitude towards customers at all times.

Education

Bachelor of Science - Mechanical Engineering

Boise State University
Boise, ID
06-2028

High School Diploma -

Ridgeline High School
Liberty Lake
06-2024

Skills

  • Customer service
  • Effective communication
  • Workflow optimization
  • Multitasking proficiency
  • Team collaboration
  • Problem analysis
  • Up-selling techniques

Timeline

Host/Server

Pentagon Bistro & Martini Bar
05.2023 - 08.2024

Busser/Expo Runner

Ferraro's Italian Restaurant
03.2022 - 08.2022

Catering Server

davenport luxury hotel
12.2021 - 04.2023

Bachelor of Science - Mechanical Engineering

Boise State University

High School Diploma -

Ridgeline High School
Michael Pennestri