Michelle Doughty
Meridian
Summary
Dynamic Patient Service Representative with a proven track record at Saint Alphonsus Medical Center, excelling in customer service and HIPAA compliance. Recognized for enhancing patient satisfaction through effective appointment scheduling and insurance verification, while training new staff to uphold high standards of phone etiquette and service excellence.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Saint Alphonsus Medical Center
01.2021 - Current
- Assisted patients with appointment scheduling and inquiries to enhance service efficiency.
- Utilized electronic health record systems to manage patient information accurately.
- Trained new staff on filing, phone etiquette and other office duties.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Maintained organized records and documentation for compliance and reference purposes.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Teacher
West Ada School District
08.1999 - 12.2020
- Developed and implemented engaging lesson plans to enhance student learning outcomes.
- Fostered a positive classroom environment that promoted respect and collaboration among students.
- Utilized educational technology tools to facilitate interactive learning experiences.
- Assessed student progress through various evaluation methods to inform instructional strategies.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Education
Education
Central Washington University
Ellensburg, WABachelor of Science - Special Education
Central Washington University
Ellensburg, WASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Phone etiquette
- Queue management
Timeline
Patient Service Representative
Saint Alphonsus Medical Center
01.2021 - Current
Teacher
West Ada School District
08.1999 - 12.2020
Education
Central Washington University
Bachelor of Science - Special Education
Central Washington University
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