Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Michelle Montoya

Georgetown

Summary

Dynamic Beauty Advisor with a proven track record at Sephora, excelling in sales techniques and customer service. Adept at resolving customer issues and enhancing shopping experiences through effective communication. Recognized for strong problem-solving abilities and teamwork, consistently driving customer satisfaction and loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Sephora
Georgetown
09.2024 - Current
  • Created a positive shopping experience for each customer through effective communication skills.
  • Administered special promotions such as discounts or loyalty rewards programs.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Resolved customer complaints in a timely manner while adhering to company policies.

Key Holder

Estee Lauder
Round Rock
02.2024 - 07.2024
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Processed cash, check, credit card payments and other forms of payment accurately.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Guest Advocate

Target
Round Rock
10.2018 - 12.2022
  • Assisted other departments when needed to maintain efficient operations.
  • Answered customer inquiries regarding store policies and procedures.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.

Education

High School Diploma -

McNeil High School
Austin, TX
06-2017

Skills

  • Sales techniques
  • Customer service
  • Effective communication
  • Problem solving
  • Team collaboration
  • Sales transactions
  • Strong teamwork

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Google Data Analytics | Google on Coursera | Jul 2023

Timeline

Beauty Advisor

Sephora
09.2024 - Current

Key Holder

Estee Lauder
02.2024 - 07.2024

Guest Advocate

Target
10.2018 - 12.2022

High School Diploma -

McNeil High School

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Michelle Montoya