Summary
Overview
Work History
Education
Skills
Interests
I love my job
Timeline
Generic
MICHELLE SCHAN

MICHELLE SCHAN

Beautician
Hannover

Summary

Professional wellness practitioner with solid background in providing therapeutic treatments and enhancing client well-being. Skilled in massage techniques, aromatherapy, and holistic wellness practices. Known for strong teamwork, adaptability, and consistent delivery of results. Effective communicator with passion for client care and personalized service.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Spa Therapist

Giardino Hotels
08.2024 - 01.2025
  • Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.

Beauty Therapist/Spa Manager

Lima Peace of Mind
06.2021 - 01.2024
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.

CUSTOM SERVICE AGENT

Arvarto Bertelsmann
02.2021 - 05.2021
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Spa Therapist

Trofana Royal
11.2019 - 09.2020
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
  • Explained benefits of skin care products to clients.
  • Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
  • Conducted thorough consultations with clients to determine specific needs and recommend appropriate therapies.

Spa Therapist

Air Sea Holiday
10.2015 - 03.2019
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained accurate records of client information, including preferences, allergies, and contraindications for future reference during appointments.
  • Managed appointment scheduling efficiently, maximizing therapist utilization and minimizing wait times for guests.
  • Promoted a holistic approach to wellness by incorporating aromatherapy techniques into treatments when appropriate.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Provided clients with knowledge of all cosmetic services being provided.

Education

Yoga Teacher Training 200 Hrs

House of Om
Bali, Indonesia
04-2025

TOUCHPOINT MANAGER -

Workshop Anne M. Schüller
Germany
08.2022 - 09.2022

Management of Cosmetic -

Elite School
Germany
01.2021 - 01.2022

University of Applied Sciences Entrance Qualificat -

Elisabeth-Selbert-Schule
Germany
06.2011 - 06.2012

Training Cosmetic -

Elisabeth-Serlbert-Schule
Germany
06.2009 - 06.2011

Skills

    Touchpoint Management

    Write rosters

    Massage techniques

    Facial treatments

    Skin analysis

    Waxing services

    HydraFacials

    Cosmetology

    Relaxation techniques

    Microdermabrasion treatments

    Appointment scheduling

    Spa retail sales

    Customer service

    Guest services expertise

    Excellent team player

    Relationship building and management

Interests

Wellness

Fitness

Yoga

Meditation

Healthy lifestyle

I love my job

I´m passionate about helping customers relax and feel their best. I truly love my job, its my passion and feel grateful to do what i love every day.

Timeline

Spa Therapist

Giardino Hotels
08.2024 - 01.2025

TOUCHPOINT MANAGER -

Workshop Anne M. Schüller
08.2022 - 09.2022

Beauty Therapist/Spa Manager

Lima Peace of Mind
06.2021 - 01.2024

CUSTOM SERVICE AGENT

Arvarto Bertelsmann
02.2021 - 05.2021

Management of Cosmetic -

Elite School
01.2021 - 01.2022

Spa Therapist

Trofana Royal
11.2019 - 09.2020

Spa Therapist

Air Sea Holiday
10.2015 - 03.2019

University of Applied Sciences Entrance Qualificat -

Elisabeth-Selbert-Schule
06.2011 - 06.2012

Training Cosmetic -

Elisabeth-Serlbert-Schule
06.2009 - 06.2011

Yoga Teacher Training 200 Hrs

House of Om

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MICHELLE SCHANBeautician