Summary
Overview
Work History
Education
Skills
Goal driven, making daily & monthly goals to bypass year before quotas
Additional Information
Timeline
Generic

Michelle Wren

Nampa

Summary

Dynamic Office Manager at EcoGen Pest Control with a proven track record in enhancing customer relations and streamlining operations. Skilled in billing processes and office administration, I effectively resolved client issues, boosting satisfaction and retention. My strong organizational skills and commitment to team cohesion fostered a productive work environment.

Overview

21
21
years of professional experience

Work History

Office Manager

EcoGen Pest Control
04.2008 - 05.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Sr . Account Receivable Specialist

EcoGen Pest Control
04.2008 - 05.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Streamlined billing processes, resulting in faster invoice generation and reduced errors.
  • Coordinated efforts across departments such as Finance and Sales teams to address potential issues affecting account reconciliation and collection.
  • Evaluated existing debt collection strategies, identifying areas of improvement to achieve higher success rates in recovering outstanding funds.
  • Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
  • Implemented process improvements for more efficient invoice tracking and payment collection.
  • Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
  • Monitored credit limits, reducing risk exposure by proactively addressing potential delinquencies.
  • Improved cash flow by managing and processing accounts receivable transactions timely and accurately.
  • Collaborated with sales team to resolve complex billing issues, ensuring client satisfaction and prompt payment.
  • Maintained up-to-date client records to facilitate accurate invoicing and payment tracking.
  • Trained junior staff members on best practices for managing accounts receivable processes effectively, enhancing overall team performance.
  • Automated certain repetitive tasks within the AR process which led to increased efficiency in handling account maintenance work.
  • Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices.
  • Developed strong relationships with key contacts at major customers, fostering trust and leading to improved payments timeliness.
  • Reconciled discrepancies between invoices and customer payments efficiently, resolving any disputes promptly.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using Software.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Worked with 3rd party outside collections agency for inputting accounts & updates

Call Center Representative

Tahiti Village
09.2006 - 03.2008
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Front End Manager

Lowes Home Improvment
03.2004 - 03.2006
  • Monitored transactions diligently to minimize cash handling errors.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Enhanced customer interactions by consistently meeting service expectations.

Education

Graduate Certificate - General Studies

Coronado High School
Las Vegas, NV
06.2003

Skills

  • Customer service / Strong phone skills
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing // Senior collector
  • Scheduling and calendar management
  • Administrative support

Goal driven, making daily & monthly goals to bypass year before quotas

Goal oriented, very motivated to bypass goals that bring more revenue until company.

Additional Information

Top collector for accounts receivable, ranging 60-85k monthly.

Timeline

Office Manager

EcoGen Pest Control
04.2008 - 05.2025

Sr . Account Receivable Specialist

EcoGen Pest Control
04.2008 - 05.2025

Call Center Representative

Tahiti Village
09.2006 - 03.2008

Front End Manager

Lowes Home Improvment
03.2004 - 03.2006

Graduate Certificate - General Studies

Coronado High School

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Michelle Wren