MIKAEL PHASA
Customer Service
Sukorejo, Blitar
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced with refund processing, customer service, and financial reconciliation. Utilizes advanced problem-solving skills to handle complex refund issues efficiently. Track record of maintaining high customer satisfaction through clear communication and timely resolutions.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Refund Specialist
Mitracomm Ekasarana
06.2024 - Current
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Contributed to the development of departmental goals and strategies for improving overall refund operations efficiency.
- Identified opportunities for automation within the refund process workflow, proposing viable solutions that led to increased efficiency.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Graphic Designer
Freelancer, Blitar(Remote)
01.2024 - 06.2024
- Created logos, illustrations and typography for various organizations.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Excellent communication skills, both verbal and written.
Marketing Manager
PT. International Business Future, Surabaya
01.2023 - 01.2024
- Continually maintained and improved company's reputation and positive image in markets served.
- Mentored junior team members, providing guidance and support to foster professional growth and skill development within the marketing department.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Front Liner
O Camera, Blitar
01.2021 - 01.2022
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma -
Universitas Negeri Malang
01.2022
Skills
Visual Communication
Marketing Strategies
Documentation And Reporting
Dispute resolution
Refund processing
Conflict management
Customer service
Problem-solving abilities
Interests
Gaming, Reading
Timeline
Refund Specialist
Mitracomm Ekasarana
06.2024 - Current
Graphic Designer
Freelancer, Blitar(Remote)
01.2024 - 06.2024
Marketing Manager
PT. International Business Future, Surabaya
01.2023 - 01.2024
Front Liner
O Camera, Blitar
01.2021 - 01.2022
Diploma -
Universitas Negeri Malang