Mikayla Massei
Downey
Summary
Dynamic and detail-oriented professional with extensive customer service experience in various work environments. Proven ability to enhance client satisfaction through effective communication and time management. Skilled in data entry and team collaboration, consistently promoting a welcoming atmosphere and ensuring operational efficiency. Committed to delivering exceptional service and fostering positive relationships.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
School of Dance & Music
07.2025 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments and maintained organized records for office personnel.
- Assisted with basic bookkeeping duties, promoting accuracy in financial transactions.
- Utilized office software for data entry and scheduling functions effectively.
Sales Associate
Club Pilates
04.2024 - 07.2025
- Assisted members with class selection and scheduling to enhance overall experience.
- Educated clients on Pilates techniques and equipment usage to promote safe practices.
- Processed membership transactions efficiently, ensuring accuracy in billing procedures.
- Trained new staff on operational procedures to ensure consistent service delivery.
Hostess/To-Go Server
Red Robin
09.2022 - 03.2024
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Communicated with kitchen staff to coordinate timely service and address any guest needs.
- Assisted in training new hostesses on protocols and customer service standards.
- Handled reservations using digital booking systems, ensuring accurate guest management.
Sales Associate
Pet Food Express
03.2018 - 03.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Arts - English
El Camino College
Torrance, CA05-2021
Bachelor of Arts - English
University of California, Irvine
Irvine, CA06-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Administrative skills
Timeline
Front Desk Receptionist
School of Dance & Music
07.2025 - Current
Sales Associate
Club Pilates
04.2024 - 07.2025
Hostess/To-Go Server
Red Robin
09.2022 - 03.2024
Sales Associate
Pet Food Express
03.2018 - 03.2020
Associate of Arts - English
El Camino College
Bachelor of Arts - English
University of California, Irvine
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