Mikayla Miller
Administrative Assistant
Boise
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Idaho State University- College Of Health Professions
04.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Receptionist
Ada Vet Hospital
07.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Representative
Axiom
01.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - University Studies
Idaho State University
Pocatello, ID 05.2001 -
Skills
Office administration
Administrative support
Data entry
Computer skills
Microsoft Excel
Time management
Meeting planning
Calendar management
Scheduling
Minute taking
Certification
Paralegal Certification
Timeline
Paralegal Certification
03-2024
Administrative Assistant
Idaho State University- College Of Health Professions
04.2023 - Current
Receptionist
Ada Vet Hospital
07.2022 - 09.2023
Customer Service Representative
Axiom
01.2021 - 08.2022
Bachelor of Arts - University Studies
Idaho State University
05.2001 -
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