Mikirah Olsen
Pocatello
Summary
Accomplished Office Administrator with a proven track record at Altitude Supported Living, enhancing office efficiency and improving customer satisfaction through expert time management and administrative support. Skilled in database entry and fostering team collaboration, I significantly contributed to streamlined operations and a positive work environment.
Overview
9
9
years of professional experience
Work History
Office Administrator
Altitude Supported Living
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Recruited and educated incoming staff.
- Managed on-call responsibilities ensuring participants' needs were addressed.
- Coordinated weekly staff schedules tailored to individual comfort levels.
Department Manager
McDonald's
06.2016 - 08.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Onboarded and trained new staff members.
- Administered salary adjustments and career advancements.
- Coordinated monthly staff meetings to address needs.
Server
Cafe Tuscano
09.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Anticipated guest requirements to provide proactive service.
Education
Diploma - General
Idaho Falls High School
Idaho Falls, ID06.2018
Skills
- Time management
- Office administration
- Administrative support
- Database entry
Timeline
Office Administrator
Altitude Supported Living
07.2024 - Current
Server
Cafe Tuscano
09.2023 - 06.2024
Department Manager
McDonald's
06.2016 - 08.2023
Diploma - General
Idaho Falls High School
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