Mikkayla Oe

As a Quality Assurance Specialist I monitor and evaluate call center agent performance through careful review of live and recorded calls, ensuring adherence to established quality standards and compliance guidelines. I then provide detailed feedback to agents and supervisors, highlighting areas for improvement and recommending targeted training interventions to enhance overall service quality.

• Conducted candidate sourcing through diverse online platforms and social media channels.
• Evaluated resumes and applications to identify qualified candidates for various positions.
• Coordinated interview scheduling between candidates and hiring managers efficiently.
• Conducted surveys to assess public opinion and inform strategic outreach efforts.
• Maintained accurate records of interactions and reported findings to enhance campaign effectiveness.
• Maintained accurate records of interactions with constituents to inform future campaign strategies and improve overall efficiency.

• Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and presentation.
• Managed laundry services, maintaining inventory of linens and cleaning supplies efficiently.
• Trained new staff on cleaning protocols and safety procedures, fostering a collaborative environment.
• Conducted inspections of completed work to ensure compliance with quality standards and guest satisfaction.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.