Milani Amalia Kurniasari

Work History

Balquise Heritage Hotel

Jimbaran, Badung , Bali

08.2023 - Current

Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Service Breakfast in house guest of Balquise Heritage Hotel
Service Lunch and Dinner inhouse guest or Outside Guest dah by day
Prepare and Service at weeding event or yoga retreat event from breakfast to dinner

Balquise Heritage Hotel

Jimbaran Badung, Bali

03.2023 - 07.2023

Villa Jamalu

Jimbaran, Badung , Bali

07.2006 - 01.2023

Greeted and assisted guests by gathering information pertaining to reservations or requests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
Developed and implemented strategies to optimize operational efficiency and maximize profits.
Provided services efficiently and with high level of accuracy.
Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
Offered appropriate reservation options based on expected attendees when coordinating events.
Monitored and evaluated performance of personnel to confirm compliance with standards.
Increased customer service ratings through personable service.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Prepared monthly resort audits for review.
Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Created and managed accurate occupancy forecasts and budgets.
Solicited and reviewed guest feedback and promptly resolved complaints.

Villa Frangipani

Umalas, Kerobokan, Badung , Bali

06.2002 - 06.2006

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Restocked room supplies such as facial tissues for personal touch with every job.
Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Disposed of trash and recyclables each day to avoid waste buildup.
Responded to requests from patrons for linens and toiletries.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.

Zenna Dang

Meyer Rd Equatorial Apartemen , Singapore

08.1998 - 12.2002

Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Disposed of trash and recyclables each day to avoid waste buildup.
Restocked room supplies such as facial tissues for personal touch with every job.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Arranged for extra bedding, linens, towels and furniture to satisfy guests.
Disinfected bathrooms and removed mold from shower stalls and bathtubs.
Assisted homeowner with laundry folding, ironing and pressing.
Developed and implemented individual care plans tailored to needs of each client.
Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Helped clients to maintain independence and quality of life.
Monitored and reported any changes in clients' physical and mental health.