Milani Amalia Kurniasari
Villa Manager
Badung,JI Goa Gong GG Arya No 1
Overview
25
25
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Butler Service Resto
Balquise Heritage Hotel
Jimbaran, Badung , Bali
08.2023 - Current
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Service Breakfast in house guest of Balquise Heritage Hotel
- Service Lunch and Dinner inhouse guest or Outside Guest dah by day
- Prepare and Service at weeding event or yoga retreat event from breakfast to dinner
Butler Shaba Shala
Balquise Heritage Hotel
Jimbaran Badung, Bali
03.2023 - 07.2023
Villa Manager
Villa Jamalu
Jimbaran, Badung , Bali
07.2006 - 01.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Provided services efficiently and with high level of accuracy.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Increased customer service ratings through personable service.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Prepared monthly resort audits for review.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Housekeeping Attendant
Villa Frangipani
Umalas, Kerobokan, Badung , Bali
06.2002 - 06.2006
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Housemaids
Zenna Dang
Meyer Rd Equatorial Apartemen , Singapore
08.1998 - 12.2002
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Arranged for extra bedding, linens, towels and furniture to satisfy guests.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Assisted homeowner with laundry folding, ironing and pressing.
- Developed and implemented individual care plans tailored to needs of each client.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Helped clients to maintain independence and quality of life.
- Monitored and reported any changes in clients' physical and mental health.
Education
S1 - Communication Study
07.2010 - 10.2014
Skills
Housekeeping services
Speech recognition
Time management
Schedule setting
Interpersonal awareness
Administrative organization
Childcare experience
Staff collaboration
Employee hiring and retention
Schedule Management
Timeline
Butler Service Resto - Balquise Heritage Hotel
08.2023 - Current
Butler Shaba Shala - Balquise Heritage Hotel
03.2023 - 07.2023
Universitas Terbuka - S1, Communication Study
07.2010 - 10.2014
Villa Manager - Villa Jamalu
07.2006 - 01.2023
Housekeeping Attendant - Villa Frangipani
06.2002 - 06.2006
Housemaids - Zenna Dang
08.1998 - 12.2002