Microsoft Office 365 Home Student Version
M Iman Rizki
Business Development Manager/Specialist
Jambi
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Business Development Manager
PT Recruitfirst Indonesia
Jakarta
02.2023 - Current
- Generated new business with marketing initiatives and strategic plans for HRIS Product with Brand Octomate: https://octomate.us/.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Kept meticulous client notes and updated account information in company databases.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Compiled product and customer data to generate informed profit projections.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
Business Development Manager
PT Glints Indonesia Group
Jakarta
01.2022 - 01.2023
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Brought forth a service oriented attitude dedicated to the customer experience through B2B selling process.
- Successfully managed a business development team of several people to meet and achieve sales goals.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Managed business development executive team and counseled employees based on their professional growth and productivity.
Relationship Manager
PT GML Performance Consulting
Jakarta
09.2017 - 01.2022
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked with Strategic Consultant Team and HR Consulting Team departments to facilitate communication and deliver personalized solutions to customers.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- As Business Consultant on B2B selling process, do prospecting and giving consult
to organization which concern on Organization Development, Strategic Development, Process Development, People Development and Culture Development. - Monitoring and maintain the well delivery process on program or project implementation, coordination with consulting team.
- Make sure the well SLA process and keep the customer satisfaction.Database updater and new client prospecting for inside or outside Jabodetabek Area.
- Report for the sales process and achievement to management weekly, monthly, and annualy.
- Maintain relationship with internal and external customer.
Branch Manager
PT GML Performance Consulting
Batam
12.2014 - 09.2017
- As Business Development which handle GML-Batam Branch Office, I have some responsible to make a strategic plan of propecting Batam market.
- Keep working and monitoring for routine activities such as make appointment of sales call for prospect clients,
- Make an appointment of sales visit for new clients, responsible for database clients upgrade;
- Responsible for annual sales achievement target; responsible for sustainability for Batam Branch;
- Doing the presentation of proposal program for clients;
- Responsible for Project Consultant and Training Program for client;
- Keep and fullfill for clients requirements and satisfaction;
- Responsible for clients in repetation orders; and responsible for SACA monthly report.
Customer Service Executive/Tenant Relationship
PT Batamindo Investment Cakrawala
Batam
12.2013 - 11.2014
- Responsible for coaching and monitoring of customer service clerks team; ISO Officer 9001 : 2002 Quality Management;
- Responsible for any important information and feedback from external parties; Handle of Honourable guests for Company;
- Responsible for Weekly, Monthly, and Annual Report Customer Progress Report;
- Responsible for Customer Service Online System (CSOS) Monitoring; Handle new candidate for overseas investor;
- Marketing Support of Gallant Venture Singapore Stake Holder,
- Handle for any complains of tenants;
- Handle for taking and handing over building for tenants movement and establish;
- Create and handle weekly and monthly meeting for tenant reviews and feedback.
Public Affair Staff
PT Lontar Papyrus Pulp and Paper (Sinarmas Group)
Jambi
11.2011 - 11.2013
- Make and keep good communication with internal and external parties of company;
- As a guide and controller for honourable guests of company;
- Make and publish monthly Public Relation and Corporate Social Responsibility Online Bulletin for Internal and External Parties;
- Support for Corporate Social Responsibility Program and Annual Report;
- Support the Sustainability Report for Environtment and Socail Impact;
- ISO Officer 9001:2000 Quality Management and ISO 14001:2000 Environment Management;
- Controller of Apprentice Program; KPI and PPo Section;
- Keep and Update for License Documents of Company;
- Make a LKPM Report every 3 months and Semester.
Education
Bachelor of Industrial Engineering - Industrial Engineering (Management)
North Sumatera University
Medan, North Sumatera 07.2006 - 03.2011
Skills
Business development and planning
Revenue Generation
Key decision making
Strategic planning
Market understanding
Relationship building and management
Sales expertise
New Business Development
Prospect targeting
Goal-setting
Product and service sales
Performance metrics
Account management
Networking strength
Systems and software programs
Research
Software
HRIS Platform
SAP System
Performance Management Platform
CRM System
Lead Generator Platform
Certification
Sales Development Program by PPM Manajemen
Timeline
Business Development Manager
PT Recruitfirst Indonesia
02.2023 - Current
Being a Doctor for your Client by Markplus Inc
06-2022
Business Development Manager
PT Glints Indonesia Group
01.2022 - 01.2023
Sales Development Program by PPM Manajemen
02-2020
Strategic Sales Management by PPM Manajemen
11-2019
Key Account Management bu Lutan Edukasi
09-2018
Relationship Manager
PT GML Performance Consulting
09.2017 - 01.2022
Branch Manager
PT GML Performance Consulting
12.2014 - 09.2017
Customer Service Executive/Tenant Relationship
PT Batamindo Investment Cakrawala
12.2013 - 11.2014
Sekolah Jurnalistik Indonesiia in Jambi
05-2012
Public Affair Staff
PT Lontar Papyrus Pulp and Paper (Sinarmas Group)
11.2011 - 11.2013
Bachelor of Industrial Engineering - Industrial Engineering (Management)
North Sumatera University
07.2006 - 03.2011